Team Manager - Fashion, Home & Beauty - Coventry Area

Marks & Spencer Group; Birmingham; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Marks & Spencer Group is seeking a proactive Team Manager to lead on the shop floor in Fashion, Home & Beauty. You will drive standards, coach a multi-skilled team and deliver standout service while achieving strong commercial results in a fast-paced retail environment.

You’ll be a confident, people-first leader who embraces change, uses data to inform decisions, and acts as a role model for inclusion and excellent customer service across the store.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness using data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Comfort handling constructive conversations and change initiatives.
• Digital confidence and openness to new ways of working.
• Natural role model for great service and inclusion.

Responsabilités

• Lead from the front on the shop floor to raise standards.
• Inspire and develop a multi-skilled team to deliver strong service and results.
• Use data and insight to drive store performance and commercial outcomes.
• Set and maintain safety, standards and operational excellence.

Connaissances

Team leadership

Commercial awareness

Coaching & development

Performance management

Conflict handling

Change leadership

Digital confidence

Description du poste

Join M&S as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?