Team Manager - Fashion

Fashion & Retail Personnel; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury retail company is looking for a Team Manager to enhance customer experience in Leeds. You will lead the team to achieve financial targets while providing exceptional service. Candidates should have experience in luxury retail management and clienteling, possess strong communication skills, and be adaptable. This role offers a vibrant workplace culture and various employee benefits, including discounts and development opportunities.

Benefits

Up to 40% off fashion

30% off beauty and perfumery

Clothing allowance

Charity days

Learning and development opportunities

Employee Assistance Program

Qualifications

• Previous experience of luxury retail management.
• Proven clienteling experience.
• Demonstrated ability to hit sales and KPI targets.
• Strong business acumen and results-driven.
• Ability to manage complexity and adapt to various situations.
• Excellent relationship-building and communication skills.

Responsibilities

• Support team to achieve financial targets and KPIs.
• Maintain product knowledge and awareness of competitors.
• Develop relationships with brands and buyers.
• Coach team on clientelling activities.
• Manage relationships with Concessions and Brand Partners.
• Deliver an exceptional client experience.

Skills

Luxury retail management

Clienteling experience

Sales target achievement

Business acumen

Flexibility and adaptability

Communication skills

Job description

Overview

Do you love managing teams?
Do you know your Chloe from your Balmain?
Do you love all things luxury retail?
If YES, we may have the role for you…

Harvey Nichols is searching for a new Team Manager to join its Ladies International department in Knightsbridge. The Team Manager’s mission is to provide a world-class luxury customer experience in your area. You will inspire your teams to deliver exceptional and unique service, fostering a customer-first, clienteling-led environment to achieve your team’s budget and targets.

Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

Culture and Benefits

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Charity days, season ticket/bike loan; learning and development opportunities
• Employee Assistance Program - Retail Trust
• Recognition schemes and opportunities to join employee groups – Wellbeing, Diversity & Inclusion and Sustainability

About the role

As a Team Manager you will be the customer face of your area with a visible presence on the shop floor, leading your teams to deliver.

• Support team to achieve or surpass financial targets and KPI’s
• Maintain excellent product knowledge, stay aware of competitors, and keep up with fashion trends and styling
• Develop relationships with brands and buyers to develop exceptional product knowledge
• Ensure the team maintains exceptional product knowledge, competition awareness, and stays up-to-date with fashion trends and styling
• Lead and monitor the execution of clientelling activities in line with store priorities and coach the team accordingly
• Manage and develop relationships with Concessions, Brand Partners & Area Managers to drive performance and support growth
• Lead and coach the team to deliver an exceptional client experience

Qualifications

• Have you got previous experience of luxury retail management?
• Have you got previous clientelling experience?
• Are you able to demonstrate delivery of key sales and KPI targets directly and through your team?
• Do you have good business acumen with a drive for results?
• Are you able to manage complexity, be flexible and able to adapt to most situations?
• Are you a great communicator and are able to build great relationships with your team, your peers and upwards?

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.