Team Manager (Family Help Service)

Newcastle City Council; Newcastle upon Tyne; Hybrid; GBP 44,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Pool car scheme

Wellbeing support

Job summary

Newcastle City Council is recruiting a Team Manager to support our Family Help Service on a fixed-term basis up to 12 months. You will supervise practitioners, guide casework, and provide professional leadership to foster a resilient, compassionate team dedicated to early help and family-centred practice.

You’ll embed Families First principles, promote strong multiagency collaboration, and ensure children’s voices are central to day-to-day decisions.

Responsibilities

• Support the Service Manager and guide practitioners through varied casework.
• Provide day-to-day professional leadership to help colleagues thrive.
• Embed Families First principles and promote multiagency relationships with children’s voices at the centre.

Job description

This is your moment. Shape the Future. Feel Supported. Belong in Newcastle.

Newcastle is more than a workplace, it’s a community. A vibrant, multicultural city where creativity, kindness, and resilience run deep. From the Quayside to Jesmond Dene, from Ouseburn’s indie cafés to our world class universities, this is a city that welcomes you and your ideas with open arms.

About the Role?

We are recruiting to the exciting role ofTeam Manager to support our Family Help Service (Fixed Term up to 12 months).

You’ll support the Service Manager, guide practitioners through varied and rewarding casework, and provide day to day professional leadership that helps colleagues thrive. You’ll also help embed Families First principles, promoting early help, strong multiagency relationships and practice that puts children’s voices at the centre of day to day.

Our Family Help Service

The ambition for Family Help in Newcastle is for families to receive the right support at the right time and at the first time from the right people. The level of support can vary depending on the needs of the family. Family Help is underpinned by relational practice. In Newcastle, we have established a Family Help Service which provides a seamless service throughout the targeted Early Help and Child in Need spectrum. Within Family Help there is a range of skills and experience delivered by Family Help Keyworkers and Social Workers which encompasses our Family Help Lead Practitioners. Support is also provided by Family Support Workers who can deliver specific help to families. Family Help in Newcastle is locality-based, meaning that professional relationships are established to support families and encompasses 8 locality-based Family Help Teams. Family Help Lead Practitioners within the Family Help Service come from a variety of disciplines who lead and coordinate support for families. Family Help Lead Practitioners will work with families to build strong relationships based on respect and work in a strengths-based way, recognising that families, and family networks, will often have solutions to their own challenges.

Why Newcastle, Why Now?

We’re not just a local authority. We’re a city with ambition, heart, and a bold vision for children. At Children & Families Newcastle, we’re building something special: a service rooted in relationships, restorative practice, and real impact.

We’ve been judged Good with Outstanding areas by Ofsted — and we’re not stopping there. We’re working towards becoming a UNICEF Child Friendly City and a Marmot City, tackling inequality and putting children at the centre of everything we do.

Families First: Transforming How We Support Children and Families

Families First is at the heart of our transformation in Newcastle. It’s a whole system shift designed to give children and families the right help at the right time and to make our practice more meaningful, relational, and effective. Through earlier intervention and prevention, our new Family Help teams step in at the right time, when families need support, helping them work through challenges they face. We’re breaking down traditional silos by bringing local authority services together with police, health, and education partners to create a single, seamless system of support. Families are placed firmly in the lead through Family Led Decision Making now embedded as standard practice, ensuring their voices shape the decisions that matter most. We’re strengthening support networks so more children can remain safely at home, including increased support for kinship carers. Instead of “stop/start” involvement, families will experience consistent,long-term relationships with one Lead Practitioner walking alongside them throughout their journey. And when significant harm is present, our new multidisciplinary child protection teams provide expert, decisive intervention. Families First is about doing what works, earlier, together, and with families at the centre.

A Culture Where You Can Thrive

Our values are simple but powerful: Be safe. Be heard. Be innovative. Be supported.

We want Newcastle to be a place where people enjoy coming to work, where you feel able to talk openly when things are difficult, where your ideas matter, and where you’re encouraged to grow. We invest in our people because we want them to stay, progress, and build long-term careers with us.

Our leadership team is visible, approachable, and deeply connected to the realities of frontline practice. They understand the pressures, celebrate the successes, and stand alongside you when challenges arise.

Flexibility That Works for Real Life

We know that great social work happens when people have balance, space, and trust. That’s why we offer:

• While many employers are pushing for a return to the office, we continue to recognise the value of working from home. Which means hybrid working that genuinely works - not just in name, meaning the freedom to avoid the rush hour or do the school run.
• The ability to carry over up to one week’s worth of flexi with an allowance of two days a month to take off.
• A culture that recognises you’re a whole person, not just an employee.

A Connected, Supportive Workplace

Our teams are based in our locality bases in the heart of our communities and at Partnership House, a modern, collaborative space designed to support meaningful relationships and team connection.

You’ll also benefit from:

• Free parking at Partnership House
• Excellent transport links. Regent Centre Metro is a 5 minute walk from the office, and it’s only 13 minutes into the city centre for after work plans.
• Pool car scheme
• NHS car fleet scheme

Benefits That Make a Real Difference

We want you to feel valued, not just in your work, but in your everyday life. Through our benefits package,you’ll have access to:

• Vivup discounts, including savings at major supermarkets including 5% off B&Q
• Discounted gym memberships
• A wide range of wellbeing, lifestyle, and financial support offers
• It’s all part of creating a workplace where you feel appreciated, supported, and part of something bigger

A Community That Welcomes You

Newcastle is a city full of energy, warmth, and opportunity. A place where people look out for each other. A place where you can build a career, make a difference, and feel like you belong.

Grow your practice. Make a difference. Thrive in Newcastle.

This isn’t just another job.This is Newcastle.

Our Commitment?

Newcastle City Council is committed to equality, diversity and inclusion and to building services that reflect, value and respond to our communities.

We welcome applicants from all backgrounds, and particularly from individuals whose identities or experiences are currently underrepresented in our workforce.

We recognise that this role involves sensitive and sometimes emotionally demanding work relating to racism and inequity. You will be supported through reflective spaces, supervision and team-based support tailored to your needs.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.