Team Manager - Chalfont St Peter

Marks & Spencer Plc; Gerrards Cross; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a dynamic Team Manager to lead and inspire a diverse team in a fast-paced retail environment. This role is pivotal in driving sales and enhancing service standards while fostering a culture of continuous improvement and internal talent development. With a flexible/hybrid approach, you will be empowered to explore part-time or job share opportunities, ensuring a work-life balance that suits your needs. Join a company that values inclusivity and innovation, where your contributions will help shape the future of retail and create exceptional experiences for customers every day.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

Amazing perks via M&S Choices

Industry-leading parental policies

24/7 Virtual GP access

Charity volunteer day

Qualifications

• Proven leadership track record with the ability to lead effectively.
• Digital confidence and understanding of systems to exploit them.

Responsibilities

• Drive a selling culture and raise team performance.
• Utilize data for operational decisions and improve customer service.

Skills

Leadership

Digital Confidence

Flexibility

Problem-Solving

Customer Service

Job description

Summary

Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality, and service standards within your store.

One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.

We have a flexible/hybrid approach - talk to us about part-time or job share opportunities in this role; if it’s meaningful to you, it’s important to us.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include:

• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first-class customer service within a fast-paced environment.

Who you are

Your skills and experience will include:

• A proven leadership track record and the ability to lead effectively through ambiguity.
• Being digitally confident, having an understanding of systems, and the ability to exploit them.
• Comfortable having difficult conversations and able to achieve effective resolutions with both colleagues and line managers.
• Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
• Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.