Team Manager

Instagroup Ltd; Wokingham; On-site; GBP 34,000 - 40,000; Full time

Job summary

InstaGroup Ltd, a leader in energy efficiency and renewable solutions, seeks a dynamic Team Manager to oversee daily operations and lead a service-focused team. This on-site role offers a competitive salary, performance bonuses, and opportunities for career development in a supportive environment. Join us to help transform the energy sector while ensuring exceptional customer service.

Benefits

12% annual performance bonus

Up to 6% pension contribution

25 days leave, increasing to 28 days after 5 years

Medicash – Cashback plan

Life insurance

£600 annual personal development budget

Regular staff events

Laptop and Mobile Phone

Referral scheme – earn up to £500 for each successful referral

Qualifications

• Strong leadership skills with the ability to motivate and inspire teams.
• Effective communicator who actively listens and encourages teamwork.
• Proficient in managing customer information within CRM systems.

Responsibilities

• Oversee daily office operations and ensure high standard customer service.
• Cultivate a 'customer-first' attitude and exceed customer expectations.
• Manage team performance and embed processes for department growth.

Skills

Leadership

Communication

Problem Solving

Time Management

Team Development

Tools

Microsoft Excel

Microsoft Teams

CRM Software

Job description

Team Manager – Office Based

What we do:

At InstaGroup, we are nationally recognised for our experience, technical knowledge, and expertise as leading installers of energy efficiency and renewables solutions for our customers.

Our purpose is to deliver innovative and cost-effective solutions to save energy, improve buildings, lower domestic bills, and cut carbon emissions, giving our customers peace of mind.

Established in 1980, InstaGroup has developed a vast product stack and services including Flooring, Insulation, Solar Energy, and Heating Solutions.

We are committed to sustainability, with over 80% of the material we use being recycled or from sustainable sources.

Our Mission:

At InstaGroup, we are motivated by a clear mission: to transform the energy sector by delivering innovative, sustainable solutions that surpass our customers' expectations.

Through our steadfast commitment to excellence, integrity, and environmental responsibility, we aspire to lead the field in energy advancement while positively influencing the world around us.

With each project, product, and partnership, we endeavour to forge a brighter, more sustainable future for generations to come

Job Overview:

Due to significant team growth, we are currently seeking a dynamic, customer-focused, and self-motivated Team Leader. In this pivotal role, you will oversee daily office operations and lead our busy team to ensure we deliver customer service processes to a high standard, working to SLAs while monitoring performance data.

At InstaGroup, our customer service team works hand-in-hand with our skilled installers to ensure the seamless and efficient installation of our products and services. Through close collaboration and effective communication, we ensure that customer requirements are clearly understood and translated into successful installations, delivering high-quality results and exceeding customer expectations every step of the way.

As the Team Leader, you'll play an essential role in ensuring that our customers receive exceptional service at every touchpoint

Key Responsibilities:

• Cultivating a 'customer-first' attitude, driving a culture of exceeding customer expectations throughout the team.
• People Management, Responsible and accountable for your team. Ensuring they are consistently meeting performance targets and KPI’s, receiving regular 121’s and performance management.
• Develop efficiencies, embed processes and drive the growth of the department.
• Effectively managing and maintaining customer information within the company's CRM system, ensuring accuracy and compliance with data protection regulations.
• Collaborating closely with key stakeholders across the organisation to develop and implement a customer-centric approach, aligning strategies with broader business objectives.
• Proactively receiving and implementing feedback to drive continuous improvement and enhance the overall quality of service delivery.

Skills and Experience:

• An effective communicator, clearly and concisely, ensuring everyone understands goals, tasks, and expectations.
• Actively listen to team members and encourage open communication.
• Identify and resolve issues quickly and effectively, anticipating potential challenges and developing solutions.
• Strong leadership skills, motivating and inspiring team members, fostering a positive work environment, and building trust.
• Ability to manage your own time and workload effectively, as well as help you team members prioritize tasks and meet deadlines.
• Ability to adjust in a dynamic work environment to changing situations and priorities is essential.
• Delegate tasks appropriately, empowering team members and fostering their development.
• Ability to make sound and timely decisions, under pressure.
• Encouraging and inspiraring to driving the team performance and fostering a positive attitude.
• Understanding the bigger picture to drive the teams contribution to achieve the overall Department goals.
• Proficient in the Microsoft Office suite, particularly Excel and Teams, as well as CRM software.

What we offer:

• Competitive salary up to £40,000.00 per annum
• 12% annual performance bonus
• EV salary sacrifice scheme
• Up to 6% pension contribution
• 25 days leave, plus bank holidays (increasing to 28 days after 5 years' service)
• Medicash – Cashback plan
• Life insurance
• £600 annual personal development budget
• Regular staff events
• Referral scheme – earn up to £500 for each successfully recommended employee
• Laptop, Mobile Phone,
• Opportunities for career growth and development.

Equal Opportunity Statement:

At InstaGroup, we are dedicated to fostering an inclusive workplace culture that values diversity in all its forms. We believe that every individual brings unique perspectives, experiences, and talents to our team, and we are committed to creating an environment where everyone feels respected, supported, and empowered to thrive. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for opportunities at InstaGroup.