Team Manager

Your Co-op; Stow-on-the-Wold; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused retail organization in Stow-on-the-Wold is seeking a Team Manager to lead a store team and enhance customer experience. Responsibilities include driving memberships, coaching staff, and interacting with customers. The role offers flexible shifts, a supportive environment, and various benefits such as childcare discounts and mental health support.

Benefits

60% discount on childcare fees

20% off food shopping

Up to £500 off holidays

Financial wellbeing app access

Paid volunteering hours

Dedicated mental health support

Training and development programs

Qualifications

• Previous management experience required.
• Ability to listen and communicate effectively with customers and team members.
• Flexibility to work evenings and weekends.

Responsibilities

• Take ownership of the store's customer experience.
• Support store initiatives related to driving memberships.
• Lead and coach the store team to achieve results.

Skills

Management experience

Customer focus

Communication skills

Flexibility

Friendly nature

Job description

Being a Team Manager with Your Co-op means you will get to build and develop teams that allow your store to thrive, all while having a rewarding career with a company that truly gives back. Here you'll be part of a business that puts people at the heart of everything they do.

Some of your key responsibilities would be:

• to take ownership for the store's customer experience and regularly interact and engage with customers
• to encourage and support initiatives related to driving memberships
• to support the store manager with leading and coaching the store team to achieve results
• to provide supportive and engaging leadership to your team by observing and reviewing performance, setting goals and providing feedback, managing attendance, and stepping up when your manager is not there
• to be a positive role model to the team and represent our values
• to be actively involved with social initiatives and volunteering hours to support your local community

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance - giving you peace of mind to be able to make the most of your days off.

To be successful in this role, you will need:

• previous management experience
• to be customer focused and deliver excellent store experiences
• a natural ability to listen, interact and communicate with customers and team members
• flexibility to work a range of shifts including evening and weekends
• confidence and a friendly, approachable nature

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• save 20% on your food shopping expenses
• get up to £500 off your next holiday
• benefit from Wagestream - our financial wellbeing app
• earn paid volunteering hours to give back to your community
• access GroceryAid for dedicated colleague mental health support
• engage in full training and accredited development programs