Team Manager

John Lewis Partnership; Sandbach; On-site; GBP 30,000 - 43,000; Full time

Job summary

A leading UK retail partnership is seeking a Team Manager for their Waitrose shop in Sandbach. The role requires strong leadership to manage daily operations, maximize sales, and ensure high levels of customer satisfaction. Candidates need experience in a fast-paced environment and effective people management skills. This is a full-time permanent position with an annual salary range of £30,500 - £42,500.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Resilience to support the team’s response to change.
• Ability to influence stakeholders.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Improve and maintain customer satisfaction.

Skills

Leadership skills

People management

Commercial skills

Advanced communication

Job description

Overview

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will impact your team's performance and the impression our customers have about the Waitrose brand, helping to maximise sales and profit. If you join us from 5th October, any time worked between 22:00 - 06:00 will attract Night Premium at £4.50 per hour for those enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Oversee the day-to-day operation of the shop in a fast-paced environment.
• Use commercial skills to maximise sales and profit while minimising wastage.
• Ensure consistently high levels of availability and merchandising and deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Lead the team, manage holidays and absences, and use people skills to organise and develop the team.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within the shop.

Essential skills/experience

• Experience of leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Innate passion for and understanding of retail.
• Resilience to support and plan the team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience

• Experience of supporting the Disciplinary and Grievance process.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

A successful candidate would need to be willing & able to work in any of the 5 locations listed.

To learn more about this role, please refer to the job outline above for more information on the role.

Closing Date

September 21, 2025

Pay

£30,500.00 - £42,500.00 Annual

Contract Type

Permanent

Hours of Work

Full Time, 37.5 hours, to include early starts, late finishes, evenings and weekends.

Job Level

Partnership Level 8

Where You821e Working

Uttoxeter (Waitrose & Partners), Trinity Road, Uttoxeter, Staffordshire, ST14 8AQ

About the Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. We’re ruthlessly focused on being brilliant at retail and Never Knowingly Undersold on price, quality and service in John Lewis and Waitrose.

As Partners we share ownership and contribute to our success by working together through good and challenging times, treating everyone with kindness and respect. We aim to create an environment where everyone can thrive and be themselves. We all own making the Partnership somewhere we belong.

Important points to note

Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed during recruitment and encouraged to complete vetting promptly. DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.

We recommend applying as soon as possible as vacancies can close early if there are many applicants. We support flexible working where possible, including flexible or compressed hours, job sharing or shorter hour contracts; please discuss this with the hiring manager during your interview.