Team Manager

John Lewis Partnership; Saltash; On-site; GBP 30,000 - 43,000; Full time

Job summary

Join a leading employee-owned retailer as a Team Manager at Waitrose Saltash. Drive outstanding customer service while managing operations, maximising sales, and leading a passionate team. We're focusing on innovation and adapting to market needs, and need great leaders who want to make a difference.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Understanding of retail.
• Ability to plan response to change.

Responsibilities

• Oversee daily shop operations.
• Maximise sales and profit while minimising wastage.
• Lead and inspire the team.

Skills

People management skills

Commercial skills

Advanced communication skills

Resilience

Stakeholder influence

Job description

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

The pay range for this role is £30,500.00 - £42,500.00, depending on skills and experience. Your primary location will be Waitrose Saltash. If successful, please be prepared to discuss mobility to other local Waitrose branches.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising, and maintain an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, including leading, inspiring, organising holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Lead and embed change within your shop effectively.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• A passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal licence holder.
• Food Hygiene Level 3.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. Join us during an exciting time of innovation, adaptation, and diversification.

We focus on being brilliant at retail, offering price, quality, and service in John Lewis and Waitrose. As Partners, we share ownership and responsibility, contributing to our success and treating everyone with kindness and respect.

We embrace differences and create an environment to thrive, grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. You’ll be informed if required and encouraged to complete vetting documents promptly. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary.

Apply early as vacancies can close quickly due to high interest.

We support flexible working to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.