Team Manager

John Lewis Partnership; Oxford; Presencial; GBP 29.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Location supplement 5%

Flexible working where possible

Descripción de la vacante

John Lewis Partnership is seeking a Team Manager for a Waitrose shop to inspire and lead a Partner-led team delivering standout customer service that supports the Waitrose brand. You will guide day-to-day operations, drive sales and profit while minimising waste, and maintain availability, merchandising, and a compliant, secure store environment.

You will coach your team, manage holidays and absences, and foster a culture of care and productivity.

Formación

• Experience leading a fast-paced, customer-focused environment.
• Ability to manage holidays and absences for a team.
• Strong communication and stakeholder influencing skills.

Responsabilidades

• Maximise sales and profit while minimising wastage.
• Ensure high levels of availability and compliant store operation.
• Deliver excellent customer satisfaction and service.
• Lead and develop your team, including holidays and absence management.
• Create a supportive culture focusing on care, pace and productivity.
• Engage Partners to deliver and embed change in the shop.
• Build high-performing teams and conduct regular performance conversations.
• Understand market factors affecting the Partnership and communicate with stakeholders.

Conocimientos

Leadership

Team management

Customer service

Communication

Performance conversations

Change management

Educación

Food Hygiene Level 3

Personal licence holder

Descripción del empleo

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit., It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
• Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
• Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

• Experience with Disciplinary & Grievance processes.
• Hiring Manager/ Recruitment experience.
• Food Hygiene Level 3.
• Personal licence holder.
• Experience in regulatory compliance management.

Until 31st of March 2027 this role attracts a Location Supplement. You will be paid a monthly addition of 5% of your base contractual pay, prorated for Part time, as part of a pay trial in this location., Varied hours of full time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.