Team Manager

John Lewis plc; Morningside; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Night premium £4.75/hr

Flexible hours

Job summary

John Lewis Waitrose store in Morningside, Edinburgh is seeking a Team Manager to lead a busy team and deliver outstanding customer service. You will motivate Partners, manage holidays and absences, and ensure a well-run, compliant store with strong merchandising and availability.

A night premium applies for hours between 22:00 and 06:00. You will influence store performance, maximise sales and maintain customer trust, with flexible hours across seven days, including evenings and weekends.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and hold regular performance conversations.
• Passion for retail and understanding competitive factors.
• Ability to assess workload realistically and adapt plans to meet deadlines.

Responsibilities

• Lead and motivate your team to deliver outstanding customer service.
• Ensure high availability, merchandising, and compliant store operations.
• Improve customer satisfaction and store profitability.
• Manage holidays and absences, fostering a supportive culture of care and productivity.
• Engage partners to deliver and embed change within your shop.
• Collaborate to maximise sales while minimising wastage.

Skills

Team leadership

Staff development

Customer service

Communication

Retail knowledge

Job description

ABOUT THE ROLE

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

• Experience with Disciplinary & Grievance processes.
• Hiring Manager/ Recruitment experience.
• Food Hygiene Level 3.
• Personal licence holder.
• Experience in regulatory compliance management.

Please refer to the job outline above for more information on the role.

Closing Date: October 28, 2026

Pay: £32,000.00 - £45,600.00

Annual Contract Type: Permanent

Hours of Work: Varied hours of full time work (up to 37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.

Job Level: Partnership Level 8

Where You'll Be Working: Morningside (Waitrose & Partners), 145 Morningside Road, Edinburgh, Morningside, Midlothian, EH10 4AX

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we're not just employees; we're co-owners, and that's why we're called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK's largest employee-owned business, but we also share in its rewards and successes. It's this ownership model that makes the Partnership a very unique place to work.