Team Manager

John Lewis Partnership; Morningside; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Night premium £4.75/hour

Flexible working

Night premium applies to EnhancedHours

Job summary

John Lewis Partnership invites you to join Waitrose as a Team Manager, leading a busy shop floor and inspiring Partners to deliver outstanding customer service that reflects the Waitrose spirit. You’ll drive performance, coaching and operational excellence to maximise sales and maintain store standards.

We offer flexible working options where possible, a Night Premium for shifts 22:00–06:00, and a supportive culture in a large employee-owned retailer.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and conduct regular, honest performance conversations.
• A passion for retail and understanding of the Partnership’s brands.

Responsibilities

• Oversee day-to-day shop operations.
• Maximise sales and minimise wastage.
• Maintain availability and merchandising to high standards.
• Lead and develop the team, including holidays and managing absences.
• Create a culture of care, belonging, pace and productivity.
• Engage Partners in delivering change within the shop.

Skills

Team leadership

Customer service

Performance management

Communication

Influence stakeholders

Job description

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

Using your commercial skills to maximise sales and profit while minimising wastage.

Ensuring consistently high levels of availability and merchandising as well as delivering

an efficient, legal, and secure store operation.

Improving and maintaining customer satisfaction.

Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.

Create a supportive culture of care, belonging, pace and productivity.

Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.

Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.

A passion for retail, understanding competitors and the economic factors impacting the Partnership.

Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.

Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

-Experience with Disciplinary & Grievance processes.

• Personal licence holder.
• Experience in regulatory compliance management.

Closing Date:

September 20, 2026

Pay:

Contract Type:

Temporary

Hours of Work:

Various full-time (37.5 hours) required

Job Level:

Where You'll Be Working:

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

John Lewis Partnership

Working in the Partnership comes with a difference, the Partner difference. #WeAllOwnIt #DrivenByPurpose

John Lewis Partnership is a trusted employee-owned retailer committed to creating a happier, sustainable future for partners, customers, suppliers, and communities.

Retail

Company size 10,001+ employees

Company type Public company

What it’s like inside

4.7

1 reviews

100% would recommend

Culture & values

Culture & values 5.0

Work-life balance

Work-life balance 5.0

Career opportunities

Career opportunities 5.0

Compensation & benefits 5.0

Footprint

Where they work

Carlisle Place, London, England SW1P 1BX, GB