TEAM MANAGER

Primark; London Borough of Hammersmith and Fulham; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Salary £33,189 per year

31 days annual leave

Pension

Fixed term contract

Store-based team culture

Job summary

Primark Westfield London is seeking a Team Manager to lead a store section, drive sales and deliver an exceptional customer experience. You will work with the management team to run daily operations and coach Retail Assistants to perform at their best.

This is a full-time fixed-term contract (11/10/2026–20/06/2027) offering 31 days annual leave and a pension, with a route for development through digital learning and career pathways within our people-powered culture.

Qualifications

• Leadership and coaching ability to guide a team.
• Strong organisational skills and problem solving.
• Focus on delivering outstanding customer experience.
• Commercial awareness and team development.

Responsibilities

• Collaborate with management to run daily store operations.
• Oversee a section including stock, planning and sales.
• Supervise tills or fitting rooms as needed.
• Organise and coach Retail Assistants daily tasks.
• Motivate the team to deliver an exceptional store environment.
• Develop skills through digital learning and career pathways.

Skills

Leadership

Coaching

Organisational skills

Customer focus

Job description

Location: Primark Westfield London
Salary: £33,189 (with 31 days annual leave & pension)
Contract: Full-Time Fixed Term Contract, 5 days out of 7

Contract Duration:11/10/2026-20/06/2027

BECAUSE PEOPLE LISTEN WHEN YOU TALK

A people-first culture where you can work with impact. A business that continues to grow and invest creating maximum joy at minimum cost. Just look at our 80,000+ colleagues across 450+ stores covering many markets globally, all leaving their mark.

Our colleagues are the heart of everything we do – we’re caring, dynamic and we succeed together. The Team Manager role is at the forefront of this. There’s real accountability and ownership, we give our managers freedom within a framework, which means you can shape your team’s development and encourage a fast, efficient, enjoyable customer experience.

Job Description

What you’ll do

At Primark we do retail our way…so here is a taste of what you can expect in the role.

• Collaborate with the rest of the management team to support the daily running of the store.
• Responsible for an allocated section or department of your store – including commercial planning, stock management, planograms, creating visual impact and of course sales.
• Oversee till areas or fitting rooms when required.
• Organise your team of Retail Assistants, setting tasks daily.
• Motivate and coach your team to provide an exceptional store environment and customer experience while optimising sales.
• Drive your own development by taking advantage of our digital learning, apprenticeships and career pathways and see yourself grow in a supportive place powered by our people.

Qualifications

What you’ll bring

Inspiring the team to deliver an amazing customer journey requires a bold team player to take the reins. Here’s what we need from you:

• Leadership experience and coaching skills – ability to influence your team to communicate, engage and challenge whilst keeping the customer at the forefront of your actions.
• Driver of performance through commercial awareness and talent development.
• Focus on building strong relationships to enhance employee culture and well-being.
• Excellent organisational skills and the ability to problem-solve.

Additional Information

Excited? Good. Because it’s energising to put your skills to work in a growing global business committed to helping people express themselves – and feel a sense of belonging.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].