Team Manager

Marks and Spencer plc (UK); Lichfield; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Night shift premium 25%

Employee discount 20%

Holiday allowance

Pension & life assurance

Induction & training program

M&S Choices portal access

Family policies

wellbeing support

Job summary

Marks & Spencer is opening a new Lichfield Distribution Centre in early 2027 and is hiring permanent, full-time Team Managers to join the team. The role involves leading warehouse colleagues across day and night shifts on a 12-hour pattern within a two-week rotating schedule.

You will coach, develop and empower staff to meet targets, manage wellbeing, attendance and performance, and drive a safety-focused, customer-centric operations culture.

Qualifications

• Proven experience leading teams in a warehouse/logistics setting.
• Strong coaching and performance-management skills.
• Customer-centric approach with focus on quality, efficiency and accuracy.

Responsibilities

• Lead and motivate warehouse colleagues to achieve site targets.
• Manage wellbeing, attendance and performance through policy-based actions.
• Promote employee engagement and a supportive culture.
• Oversee operational processes to improve productivity.
• Assist Shift Managers with planning and resourcing based on volumes.

Skills

Team leadership

Coaching & development

People management

Customer focus

Job description

We're excited to be opening our brand-new Lichfield Distribution Centre in early 2027 and are now recruiting permanent, full-time Team Managers to join our team.

We have opportunities available across both day and night shifts, offering the chance to play a key role in shaping the future success of M&S during an exciting period of transformation.

These are full-time positions working a 12-hour shift pattern, on a two-week rotating schedule.

As a Team Manager your role will be to lead and empower our colleagues, through coaching and development to improve their performance, so we can deliver the right products, to the right places, at the right time - you'll be right at the heart of it!

What you'll do

• Coach, lead and motivate warehouse colleagues ensuring we achieve site targets
• Proactively manage the people agenda (including wellbeing, absence, performance management & development), applying consistent application of policy and advice
• Actively promote colleague engagement ensuring all colleagues feel valued and supported
• Manage operational processes to improve productivity
• Support Shift Managers in planning, managing and adjusting resourcing levels in line with planned and flexed volumes dependent on sales
• Drive a positive culture of Health & Safety by leading by example and following the standard process requirements
• Encourage a one team approach across all functions to deliver site targets and exceed customer expectation

Who you are

• An experienced leader of teams, providing clear direction through proactive engagement
• A target driven self-starter who thrives within a fast-paced environment
• A solid operator with a good understanding of the impact of commercial outcomes/impact on other areas of the business
• Customer centric, passionate about putting the customer at the centre of all decisions and exceeding their expectations for quality, efficiency and accuracy.
• Flexible in your approach to work, sleeves rolled up and hands on
• Comfortable and confident adjusting to the demands of a changing and agile environment

We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Please note M&S conduct alcohol and drugs testing to ensure the safety of everyone on site from persons impaired by the misuse of substances.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding

• We pay a 25% night shift premium for all hours worked between 10pm and 6am
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you