Shift Manager

Marks and Spencer plc (UK); Lichfield; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Night-shift premium 25%

Colleague discount 20%

Holiday allowance

Pension and life assurance

Induction and training

MS Choices portal perks

Family-friendly policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is opening a new Lichfield Distribution Centre in early 2027 and recruiting permanent, full-time Shift Managers to join the team.

The role covers day and night shifts on a 12-hour pattern, working a two-week rotating schedule, to lead a team in delivering for customers on time and in full.

We are seeking an inspirational leader who can manage performance, develop talent and drive continuous improvement in a dynamic retail logistics environment.

Qualifications

• Proven ability to lead large teams in a warehouse/distribution environment.
• Strong people management and coaching skills.
• Ability to use data to drive decisions.

Responsibilities

• Lead, inspire and coach Team Managers and Warehouse Colleagues to deliver results within budget through leadership.
• Deliver the Shift Production Plan to Volume, Efficiency and Rate in line with target costs with clear handovers.
• Identify and nurture talent through succession planning and upskilling.
• Lead and embed a culture of continuous improvement within the operation.
• Proactively manage people issues (wellbeing, absence, talent and performance) applying policy and guidance.

Skills

Leadership

People Management

Coaching

Data-driven

Continuous Improvement

Job description

We're excited to be opening our brand-new Lichfield Distribution Centre in early 2027 and are now recruiting permanent, full-time Shift Managers to join our team.

We have opportunities available across both day and night shifts, offering the chance to play a key role in shaping the future success of M&S during an exciting period of transformation.

These are full-time positions working a 12-hour shift pattern, on a two-week rotating schedule.

As a Shift Manager your role will be to lead, inspire, encourage and motivate our Colleagues ensuring the achievement of site targets in a safe working environment whilst also maximising their personal and operational performance and development. You'll play a key role in delivering for the customer on time and in full, ensuring that customers continue to receive the service they have come to know and love from M&S

What you'll do

Your key accountabilities will include:

• Lead, inspire and coach Team Managers and Warehouse Colleagues to deliver results in budget, through role modelling and inspirational leadership
• Deliver the Shift Production Plan to Volume, Efficiency and Rate in line with target costs, conducting clear, structured handovers with oncoming Shift Mangers, ensuring all the key information is reviewed to allow for seamless transitions
• Identify and nurture talent within the team through succession planning and upskilling those who have the potential and desire to grow
• Lead and coach the team and embed a culture of continuous improvement within the Operation
• Proactively manage people issues (including Wellbeing, absence, talent and performance management) ensuring consistent application of policy and advice

An inspirational leader with proven leadership, engagement and stakeholder management skills who is able to adapt your style to your audience

• A leader who consistently and continually inspires others to achieve the highest standards of performance and behaviour from themself and their team while creating an environment that enables Colleagues to deliver their best
• Commercially focussed with an understanding of business and trade outcomes and the impact of these on other areas of the business.
• Data driven and comfortable with using data to make informed decisions
• Flexible in your approach to work, willing and able to adjust to the demands of a changing and agile environment

We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Please note M&S conduct alcohol and drugs testing to ensure the safety of everyone on site from persons impaired by the misuse of substances.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• We pay a 25% night shift premium for all hours worked between 10pm and 6am.
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you