Team Manager

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Lavenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional retail cooperative is seeking a Team Manager in Lavenham to lead a diverse team and ensure excellent customer service. You will support local community initiatives and be responsible for maintaining high operational standards. Ideal candidates have previous leadership experience and a strong commitment to customer service. This role offers competitive pay, employee discounts, and various benefits.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Employee Assistance Programme

Qualifications

• Previous leadership experience in a retail environment.
• Ability to support and motivate a diverse team.
• Great interpersonal and communication skills.

Responsibilities

• Lead the team and manage people effectively.
• Deputise for the Branch Manager when required.
• Ensure high standards and customer service in the branch.
• Build relationships with colleagues and the community.

Skills

Leadership experience

Interpersonal skills

Flexibility

Customer service commitment

Job description

As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store's community through supporting local causes and events. You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team. Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don't need to have worked in this environment before, but you'll need to show that you can adapt, prioritise, and make quick, smart decisions. We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team. Want to know more? Take a look at our job description for the role here. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change. What you'll be doing

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership
  
  Previous leadership experience
• Ability to support and motivate others Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service
  
  Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.