Team Manager

John Lewis Partnership; Knutsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retail company in Knutsford is seeking a Team Manager to oversee shop operations and motivate a customer-focused team. The ideal candidate will possess strong leadership skills and a passion for retail, with experience in enhancing customer satisfaction and managing a fast-paced environment. The role involves supporting and developing team dynamics to maximize sales and profitability while fostering an inclusive culture.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills are essential.
• Passion for and understanding of retail is important.

Responsibilities

• Oversee the entire day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising.

Skills

Leadership

Team management

Commercial skills

Communication

Resilience

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, including leading, inspiring, organising holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Engage and lead partners in delivering and embedding change effectively within your shop.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

37.5 hours, including alternate weekends, various full-time shifts (early, mid, late).

The partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world.

We’re focused on being brilliant at retail, continuously innovating and diversifying. We uphold our values of price, quality, and service in John Lewis, and passionately serve food lovers in Waitrose.

As Partners, we share ownership and responsibility for our success, contributing our voices and working together through all challenges, with kindness and respect.

We embrace our differences, creating an environment where everyone can thrive and grow both individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note

Some roles may require pre-employment vetting, including DBS checks. You’ll be informed during the recruitment process and encouraged to complete necessary documents promptly.

We recommend applying early, as vacancies may close if we receive a high volume of applications.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.