Team Manager

i4 Jobs; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global firm is seeking a Team Manager (General Property) in Glasgow to lead a dedicated team of Property Claims Technicians. The successful candidate will oversee team performance, ensure a high standard of client service, and foster a culture of inclusion and growth with excellent benefits.

Benefits

25 days holiday

Additional day off for your Birthday

Company pension

Exam support and career progression

Employee assistance programme

Qualifications

• Experienced leader with understanding of the claims process.
• Strong organizational and communication skills.
• Ability to manage client relationships and lead a team successfully.

Responsibilities

• Manage a team of Property Claims Technicians.
• Drive team performance and productivity.
• Ensure compliance with client service requirements.

Skills

Leadership

Client Relationship Management

Financial Literacy

Communication

Customer Service

Education

Experience in claims management

Tools

MS Excel

MS Word

Lotus Notes

Prime

Job description

Team Manager (General Property) – Glasgow – Highly Competitive Salary – Full Time, Permanent

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world. Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more.

The Opportunity:

This excellent Team Manager opportunity involvesleading andmanaging a dedicated team of Property Claims Technicians and managing the day-to-day operation of the team – including productivity, people performance, and client service requirements.

Job opportunities

We believe in rewarding hard work and provide promotional opportunities and a fully inclusive culture for you to excel in, as well as many incentives to make your career with us enjoyable and valuable.

What You Will Be Doing – Team Manager :

You’ll be driving individual and team performance through effective use of performance management tools and techniques, as well as assisting the Operations Manager with Internal and External audit procedures and the development of appropriate plans to ensure continuous improvement.

Your team will be handling a variety of enquiries from claimants such as homeowners, landlords and tenants, some of which may have been through circumstances which will require empathy, understanding and patience to gain accurate information on their claim.

Your skills and expertise will be vital in supporting your team in managing client relationships and analytical and critical decision making. You’ll ensure your team understand client requirements and are able to analyse complex information correctly to help make sound decisions to deliver on SLAs and achieve business KPIs.

About You:

• An experienced leader with a deep understanding of the claims process
• An understanding of the Insurance market, FSA procedures, regulatory requirements and standard policy terms and market variations
• Experience in developing and managing individual Personal Development Plans
• Able to seek customer feedback to enhance the customer journey and ensure strong team performance
• Excellent written and verbal communication and organisation skills
• Excellent customer service / client relation skills to manage relationships and provide effective dispute resolution
• Strong financial literacy skills to utilise financial reporting information and insurance performance measuring
• Efficiency in IT applications (Prime, Lotus Notes, MS Word, MS Excel)
• Highly competitive salary
• 25 days holiday
• Additional day off for your Birthday
• Company pension
• Exam support and career progression
• Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Due to the nature of our work, this Team Manager role is subject to a satisfactory basic DBS check.

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion.So what are you waiting for? Apply today, we’re looking forward to your application.

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Created on 18/06/2025 by TN United Kingdom