Team Manager

Waitrose & Partners; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading employee-owned retailer in Edinburgh is seeking a Team Manager for their Waitrose shop. You will oversee daily operations, lead your team, and ensure outstanding customer service. Ideal candidates will have experience in fast-paced retail environments and excellent people management skills. This full-time role involves a mix of early starts, late finishes, and weekend work.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Passion for and understanding of retail.
• Resilience to support your team through change.

Responsibilities

• Oversee the entire day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Ensure high levels of customer satisfaction.
• Create a supportive culture of care and productivity.

Skills

Leadership in fast-paced environment

People management

Customer service

Advanced communication

Ability to influence stakeholders

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability, merchandising, and a legal, secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, including leading, inspiring, organising holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Lead partners in delivering and embedding change within your shop.

Essential skills/experience

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Passion for and understanding of retail.
• Resilience to support your team through change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

Full Time, 37.5 hours, including early starts, late finishes, evenings, and weekends.

The partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We continue to innovate, adapt, and diversify, always committed to price, quality, and service.

As Partners, we share ownership and responsibility for our success. We foster an environment of kindness, respect, and inclusion, where everyone can thrive. We believe in growing individually and collectively, making a difference together.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks are carried out by a registered body, and additional checks may be necessary for some roles.

Apply early as vacancies may close if we receive a high number of applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.