Team Manager

Employment Specialists Ltd; Chelmsford; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance firm in Chelmsford is seeking a Team Manager to lead a high-performing team of insurance professionals. Responsibilities include delivering service excellence, managing operational performance, and supporting senior management in client interactions. Ideal candidates will have strong leadership and client engagement skills, with a focus on driving performance in a technical insurance environment. This role offers hybrid working opportunities, promoting a supportive and collaborative workplace.

Qualifications

• Proven experience in managing a high-performing team in the insurance sector.
• Strong engagement skills with clients and internal stakeholders.
• Ability to lead teams in a technical insurance environment.

Responsibilities

• Lead team to deliver service excellence.
• Manage operational performance against SLAs.
• Support Senior Management with client activities and business risks.
• Handle recruitment, performance management, and succession planning.
• Coordinate reporting for Senior Leadership.
• Proactively resolve client issues.
• Lead change projects and contribute to improvements.

Skills

Leadership

Client engagement

Performance management

Change management

Recruitment

Coaching

Job description

Our major Insurance client is recruiting another Team Manager to lead a team of Insurance professionals.

You'll be responsible for all service operations and functions within the team and will lead and direct your team and support Senior Management in the delivery of your collective objectives.

This is an extremely varied role which includes supporting International clients.

Also this is a really supportive environment where you'd be working closely with many other Team Managers, often on Group-wide projects, and where the future career prospects and opportunities are many and significant.

Hybrid working is in operation in the Business and this is a role where you can work between your home and in the office.

As Team Manager your main responsibilities will include:

• Lead your team to deliver service excellence.
• Manage and monitor operational performance against SLA's.
• Supporting the Senior Management Team on all aspects your Client's activities and managing business risks.
• All people related matters including recruiting, salary/bonus, performance management, training, talent mapping and succession planning.
• Maintain individual performance and development plans for each team member with effective mentoring and performance feedback.
• Co-ordinate Senior Leadership activity reporting and presenting information for Management.
• Proactively resolve Client issues and look to prevent then, where possible.
• Contribute to, and where required, lead change efforts, projects, quick wins, and promote ideas to improve provision of service.

To be a successful Team Manager you will demonstrate:

• An excellent Manager of Insurance people with the ability to lead and manage a high performing Insurance team, displaying a positive and inspirational attitude.
• Strong ability to engage with Clients, Insurance Markets and Colleagues in a professional manner, establishing internal and external relationships.
• Comfortable working in an Insurance technical environment and leading those people to achieve their goals.
• Positive attitude, willingness to offer solutions to enhance processes within a changing environment.