Team Leads Operations Support

NHS; Epsom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional healthcare provider in Epsom is seeking Team Leads Operations Support to enhance the management of their operational teams. Candidates should possess strong interpersonal and organizational skills, and experience in General Practice is essential. This role focuses on improving patient access to services and ensuring high standards of support within a multidisciplinary environment.

Qualifications

• Experience of working in General Practice.
• Experience of administrative duties.
• Experience of leading/managing a team.
• Experience of working with the general public.

Responsibilities

• Support operational Team Leads in managing their teams.
• Ensure effective performance of all relevant team duties.
• Facilitate access to services for patients to meet their needs.

Skills

Interpersonal skills

Organizational skills

Communication skills

Empathy

Job description

Job summary

Integrated Care Partnership (ICP) is a large GP Practice with four sites across the Epsom and Ewell Borough, working together with a range of local providers to offer a more personalised and coordinated health and social care to our 33,000 patient population.

We are looking to recruit to the post of Team Leads Operations Support to work within our our GP Practice.

Main duties of the job

The successful candidate will be responsible for working closely and supporting the operational Team Leads in the efficient management and direction of their teams, ensuring all relevant team duties are performed effectively and to the required standard, meeting the objectives of the practice.

The operational Team Lead(s) manage their respective team of:

• Care Navigators
• Administrators
• Medical Secretaries
• Patient Feedback

They will work closely with GPs and practice teams, making sure that appropriate support is made available to people; supporting them to understand and manage their condition and ensuring their changing needs are addressed. They will enable people to access the services and support they require to meet their health and wellbeing needs, helping to improve peoples quality of life.

The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families or carers

About us

The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.

The Practice is based over four sites. The Old Cottage Hospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (near Chessington) and Stoneleigh Medical Centre Stoneleigh.

Details Date posted

14 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1829-25-0004

Job locations

The Old Cottage Hospital

Alexandra Road

Epsom

KT17 4BL

Stoneleigh Medical Centre

24 Stoneleigh Broadway

Epsom

Surrey

KT17 2HU

Fitznells Manor Surgery

2 Chessington Road

Ewell

Epsom

Surrey

KT17 1TF

Integrated Care Partnership

Cox Lane

Epsom

Surrey

KT19 9PS

Job description Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly/children and families and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

Please note that the role of a care coordinator is not a clinical role.

Job description Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly/children and families and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

Please note that the role of a care coordinator is not a clinical role.

Person Specification Experience Essential

• Experience of working in General Practice
• Experience of administrative duties
• Experience of leading/managing a team
• Experience of working with the general public

Person Specification Experience Essential

• Experience of working in General Practice
• Experience of administrative duties
• Experience of leading/managing a team
• Experience of working with the general public

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Integrated Care Partnership

Address

The Old Cottage Hospital

Alexandra Road

Epsom

KT17 4BL

Employer's website

https://integratedcarepartnership.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Integrated Care Partnership

Address

The Old Cottage Hospital

Alexandra Road

Epsom

KT17 4BL

Employer's website

https://integratedcarepartnership.nhs.uk/ (Opens in a new tab)