Team Leader - Yangtze Derby

Chopstix Group; Long Eaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular restaurant chain in Long Eaton is seeking a passionate Team Leader who is committed to providing exceptional customer service. This role involves assisting and supervising back of house teams, training staff, and leading to achieve high food quality and profitability. The ideal candidate will have vast experience in customer service and strong leadership skills. Employee benefits include discounts, health plans, and a company pension.

Benefits

Employee discount

Online discounts in high street stores

Opt in health plans

Company pension plan

Cycle to work scheme

Free meals on shift

Refer a friend scheme

Bonus/incentive schemes

Wellbeing support

Career development

Access to wages in advance

Responsibilities

• Assist and supervise back of house teams; train on the Woks as required.
• Lead and inspire the team to deliver exceptional food quality and service.
• Provide excellent customer service and ensure customer happiness.
• Support the manager in achieving store goals.

Skills

Customer service experience

Leadership skills

Training and coaching ability

Problem solving

Time management

Communication skills

Job description

Overview

We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks, so that you can both assist and supervise the back of house teams, as and when required. You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a dining experience packed with flavour, to every customer every time.

Responsibilities

• Assist and supervise back of house teams; train on the Woks as required


• Lead and inspire the team to deliver exceptional food quality, service, and profitability


• Provide excellent customer service and ensure customer happiness


• Be the face of the store and support the manager in achieving store goals

Qualifications & Skills

• Vast experience in customer service


• Background in leadership and management


• The ability to train and coach a team


• Problem solving and effective time management


• Results driven in people, quality, service, environment, sales and profitability


• Excellent communication skills

About Chopstix / Company Values

• Chopstix is not just a restaurant; we're a movement! Offering Bold, Chinese Flavours. We're looking for individuals who embody inspiration and join us in delivering an unrivalled dining experience.


• Core values: We Take Pride; We Are All In Together; Being Quick To Shift; We Lead The Way

Benefits

• Employee discount


• Online discounts in high street stores


• Opt in health plans


• Company pension plan


• Cycle to work scheme


• Free meals on shift


• Refer a friend scheme


• Bonus/incentive schemes


• Wellbeing support (confidential advice line)


• Career development via our Career Pathway


• Access to wages in advance