Team Leader - Wolverhampton

Cineworld Cinemas Ltd; Wolverhampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in cinema is seeking a dynamic Team Leader to enhance the customer experience. In this pivotal role, you will lead a team, ensuring exceptional service while managing cash and food operations. With opportunities for personal growth and career advancement, this position offers a chance to develop your skills in a vibrant environment. Enjoy perks like free movies, a contributory pension scheme, and various incentives. If you're passionate about delivering outstanding service and fostering a positive team atmosphere, this is the opportunity for you!

Benefits

Free Movies

Cineworld Premiere Pass

28 Days Holiday

Contributory Pension Scheme

Cash Back Healthcare Plan

Eye Care Scheme

Retail Incentives

In-house Competitions

Qualifications

• Strong leadership skills to manage and support team members effectively.
• Experience in cash handling and food service is essential.

Responsibilities

• Lead and support team members to ensure a superior customer experience.
• Handle cash and food stock control while maintaining high standards.

Skills

Cash Handling

Food Handling

Customer Service

Leadership

Complaint Resolution

Coaching

Sales Increase

Tools

IT Systems

Till Operations

Telephones

Job description

Team Leader

If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema experience for all Cineworld customers. In addition to providing leadership and support to the Team members, you will be providing a superior standard of service to our customers and making sure everyone has a great time in a safe and clean environment.

Responsibilities include but are not limited to:

• Cash Handling (Including Reconciliation)
• Food Handling and Stock Control
• Use of Technology (e.g., IT Systems, Till Operations, Telephones)
• Cleaning
• Increasing Sales
• Maintaining Standards
• Dealing Face to Face with Large Groups of People
• Addressing and Resolving Complaints
• Induction and Training of Team Members
• Coaching Team Members
• Monitoring Compliance and Maintaining Standards

In return for your hard work and commitment, FREE MOVIES are just one of the benefits we offer. Not only may you be able to see films before they’re open to the public, you will also be eligible for the Cineworld Premiere Pass which entitles you and a guest to complimentary cinema visits and discounts on food and drink, so you can all enjoy a night at the movies on us!

Cineworld Cinemas offers a wide variety of benefits; all employees are entitled to 28 days holiday per year. You may also want to join our contributory pension scheme, cash back healthcare plan, and eye care scheme. In addition to this, we also offer retail incentives and in-house competitions where you can win amazing prizes!

At Cineworld, we review our benefits on a regular basis and there are lots more rewards to come! *Terms and conditions apply to some benefits.

A Team Leader role within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a Cinema Manager. If you are looking for all of the above and more, apply now!