Team Leader - Warehouse Nights

apetito Limited; Portbury; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme

Life assurance

Free meals on site

Free parking

Christmas turkey/voucher

Salary sacrifice options

33 days holiday

Job summary

apetito Limited operates as the UK’s leading supplier to health and social care sectors, delivering meals to care homes, hospitals and education settings. The role involves supervising a night shift team in a chilled warehouse, ensuring accuracy, safety and quality while driving efficiency and service excellence.

You will be responsible for leading a team of coldstore operatives, maintaining KPI performance, and coordinating with team leaders to deliver continuous improvements.

Qualifications

• Computer literate.
• Good people and communication skills.
• Led a medium to large team (10+).
• Strong Health & Safety knowledge.
• Understanding of Working Time Directive and Agency Working Rights.
• Ability to communicate at all levels.
• Experience in fast-paced FMCG/food operations.
• Experience in chilled/coldstore environments.
• Experience with Continuous Improvement, 5S, and basic project management.
• Customer service experience in a 3PL or similar background.

Responsibilities

• Lead, direct and develop direct reports to achieve KPI targets and safety standards.
• Manage shift operations in coldstore, ensuring health, safety, quality and productivity requirements.
• Identify and implement efficiency improvements to maintain service levels and reduce costs.
• Build relationships with internal and external stakeholders to meet tactical and strategic goals.
• Ensure compliance with budgeted productivity and HR policies on the shift.
• Provide KPI, H&S and labour planning updates with smooth handovers to next shift.
• Maintain effective communication within the shift and with senior management.
• Assist in issue resolution with professional conduct and timely escalation.

Skills

People skills

Communication

Team leadership

Health & Safety

Working Time Directive

Agency Working Rights

Continuous Improvement

5S

Project management

Customer service

FMCG experience

Chilled/coldstore

Job description

Overview

£38,203.52 per annum + Shift Allowance + Bonus + Benefits

This role is working 40 hours per week, Sunday - Thursday, 22:00 - 06:00 (Shift allowance where applicable)

You will be working on the front line to deliver delicious and nutritious meals for Care Homes, Local Authorities and Hospitals. The ultimate goal is to provide a service to our customer that exceeds expectations while at the same time continuously improving efficiencies. As an Apetito employee you must always be willing to go above and beyond what is expected.

Purpose of the role - To support the Warehouse Shift Managers in providing our customers with an excellent level of service by taking ownership and responsibility for the running of the allocated shift with the support of its Team Leaders. Effectively leading a team of coldstore operatives in delivering the required KPI performance whilst maintaining the highest safety and quality standards.

In addition to the above, you will receive a comprehensive training program, generous annual leave holiday entitlement, pension scheme, childcare vouchers, the ability to buy additional annual leave, retail discounts, free car parking, subsidised lunch, free tea/coffee and much more!

Who we are

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.

Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Responsibilities

• Lead, direct and develop direct reports in order to ensure people are performance focussed and engaged so that the business plan can be achieved and individual’s potential maximised.
• Management of the shift, ensuring the effective running of all processes within the coldstore, ensuring that all aspects of health and safety requirements, quality requirements, and productivity levels are met.
• Identifying and delivering any potential efficiency improvements in order to ensure that the warehouse operates efficiently and effectively, any cost savings are initiated and the service to the customer is maintained.
• Build and maintain effective working relationships with both internal and external key stakeholders (e.g., team members, peers, colleagues from other sites and departments, Senior Managers, Customers) in order that the warehouse can deliver its tactical and strategic goals and a high level of overall customer service is provided.
• Ensure the warehouse operates to BRC global standards and legislative requirements in order to protect all site personnel (employees, contractors, visitors etc) reputation and ensure that operational compliance is maintained.
• Responsibility for adherence of the shift to budgeted productivity, human resource planning, quality standards, and all HR matters of the shift.
• Reporting on all aspects of the operation including KPI and hour management, H&S, Labour Planning, and regular daily updates ensuring a smooth and efficient handover to the following shift.
• Ensure effective communication is maintained with the shift teams and upper management, including regular shift briefing and appropriate handovers.
• Effective issue resolution and escalation, maintaining highly professional standards of communication and conduct.
• Identifying or feeding back opportunities from the shop floor for operational improvements.

About you

• Computer literate
• Good people and communication skills
• Previously managed a medium to large sized team (10+)
• Proven Health and Safety knowledge and focus
• Understanding of Working Time Directive and Agency Working Rights
• Ability to communicate well at all levels
• Experienced in a fast paced FMCG or food operations environment is helpful and desirable
• Expeirenced in a chilled / coldstore envoronment
• Experience of a Continuous Improvement environment, knowledge of 5S and a project management methodology is helpful and desirable
• Customer Service experience gained from a 3PL or similar background

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.

Company Benefits

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free meals, snacks and beverages on site
• Free parking
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.