Team Leader - Virgin Clubhouse

Sodexo Ltd; Hounslow; On-site; GBP 16,000 - 22,000; Full time

Job summary

Sodexo Live! is hiring a Team Leader for the Clubhouse Lounge at Heathrow Airport Terminal 3. You will deliver a world-class guest experience, leading the food service team in a high-profile setting. This casual role can become permanent after full references for airside pass are received.

The position requires overseeing service delivery, rostering, and ensuring timely ticket completion with the kitchen and food running teams.

Qualifications

• Experience in catering hospitality or banqueting environments.
• Proven leadership and team supervision ability.
• Excellent communication and customer service skills.
• Ability to lead and work as part of a team across shifts (early/late).
• Understanding of food hygiene and service standards.

Responsibilities

• Run the kitchen pass and food running team to ensure smooth delivery of the food service to the customer.
• Work closely with Sous Chef to ensure tickets are completed in 12 min service time.
• Attend Virgin team briefings and relay to the food running team.
• Assist Sodexo Live! management in maintaining the roster and holiday planning.
• Manage the KDS systems to ensure ticket rolls are replaced and open orders are completed.
• Deal with customer complaints with the Duty Manager.

Skills

Catering hospitality

Team Leader

Communication

Leadership

Shift patterns

Tools

KDS

Job description

Team Leader to our Award Winning catering Team at at

Clubhouse Lounge, Heathrow Airport Terminal 3,to deliver a world class guest experience. The team have been awarded

voted for by customers from around the world, with more than 350 airlines included in the survey.

We are looking for passionate, enthusiastic and motivated individuals who will be able to create memorable catering experiences,in the form of a first class service to our guests.

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Package Description

• £13.90 per hour
• Rota 4 on 2 off consisting of 05.00-13.45 / 13.15-22.00 – 4 early, 2 off, 4 late, 2 off 4 early

Must be able to provide 5-year checkable work history for airport clearance

The role is casual and will be made permanent upon full references received for airside pass.

Main Responsibilities

Main Duties

• Run the kitchen pass and food running team to ensure smooth delivery of the food service to the customer
• Work closely with Sous Chef to ensure tickets are completed in 12 min service time
• Attend Virgin team briefings and relay to the food running team
• Assist Sodexo Live! management in maintaining the roster and has appropriate cover and holiday planning
• Manage the KDS systems to ensure that ticket rolls are replaced and open order are completed routinely to keep system functioning optimally
• Dealing with customer complaints if appropriate with the assistance of the Duty Manager

The Ideal Candidate

• Previous experience in catering hospitality, fine dining or banqueting environment in a Team Leader role
• Understanding of food hygiene and customer service
• First class communication skills and to demonstrate accuracy and attention to detail
• The ability to demonstrate great leadership and teamwork
• Must be able to work for both early and late shift pattern

About The Company

Sodexo Live!

And go-getters, fanatic foodies, and community pillars.

At

Sodexo Live!build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.

We

Belong to a team that feels like family,

ACT with purpose and be inclusive,

Thrive in our career, while able to

Be Live in the moment creating exceptional memories.

After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.