Team Leader - Victoria's Secret, Plymouth

久塔; Plymouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A dynamic Team Leader role at Victoria's Secret in Plymouth, where you will guide a passionate team to deliver exceptional customer service. Responsibilities include enhancing customer experiences, managing store operations, and meeting sales targets. Ideal candidates will have a love for retail and be agile team players.

Qualifications

• Passion for retail and creating memorable experiences for customers.
• Eager to learn and develop customer service skills and product knowledge.
• Supportive, flexible, and positive in the workplace.

Responsibilities

• Deliver an exceptional customer experience by assisting customers.
• Provide expert advice on bra fitting and styles.
• Support management in meeting sales KPIs.

Skills

Customer Service

Retail Enthusiasm

Team Collaboration

Job description

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Team Leader - Victoria's Secret, Plymouth, Plymouth

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Client:

NEXT

Location:

Plymouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1793d98ed138

Job Views:

29

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

About the role

As a Team Leader at Victoria’s Secret, you’ll work alongside a friendly and supportive team passionate about delivering the best customer experience.

No two days are the same, but here’s an overview of your responsibilities:

• Customer Experience: Deliver an exceptional customer experience by helping customers find products and complete their purchases.
• Brand Bra Experience: Provide expert advice on bra fitting, sizing, and styles.
• Visual Merchandising: Own the presentation of products, helping customers find what they need and discover new items.
• Lead by Example: Energize and support the team, ensuring high brand standards and personalized customer service.
• Store Targets: Support the management team to meet KPIs, focusing on sales growth and profitability.
• Store Standards: Maintain store standards, manage deliveries, stock replenishment, loss prevention, and health & safety procedures.
• Store Operations: Perform opening and closing duties, including key holder responsibilities.
• Executing the New: Assist with product launches, floor set moves, and audits, ensuring team training and readiness.

About you

• Passion for retail: Enthusiastic about all aspects of retail, creating memorable experiences for customers.
• Love the customer: Eager to learn and develop customer service skills and product knowledge.
• Relationships that count: Build valued relationships with team members and customers.
• Collaborate with purpose: Work purposefully with your team to share enthusiasm for the brand.
• Team Player: Supportive, flexible, and positive in the workplace.
• Fast is fun: Thrive in a busy environment, enjoy multitasking, problem-solving, and collaborating.