Team Leader - UK

Maison Margiela; Bicester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Maison Margiela is seeking a Team Leader for its Bicester shop under the Store Manager's direction. The role involves achieving commercial goals, coaching the team, and enhancing customer experiences. If you have confirmed retail experience and strong interpersonal skills, this may be the opportunity for you.

Qualifications

• Confirmed retail experience, business and performance oriented.
• Good interpersonal skills and an empathetic person.
• Proactive in ensuring personalized customer experience.

Responsibilities

• Responsible for achievement of commercial targets through effective team organization.
• Ensure a tailored customer experience to achieve individual and collective targets.
• Coaching the team with the Store Manager for high-quality experiences.

Skills

Interpersonal skills

Empathy

Proactivity

Attention to detail

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

At our Maison Margiela shop in Bicester, under the direction of the Store Manager, we are looking for a Team Leader for a fixed-term contract (with the possibility of an extension to a permanent contract).

You will have the following missions:

- To be responsible for the achievement of commercial targets through effective and efficient organization of the team

- Ensure a tailored customer experience to achieve individual and collective targets

- Coaching the team with the Store Manager by providing feedback to ensure the highest quality experience possible

- Contribute to the improvement of sales performance, sales and stock analysis, product rotation and replenishment supervision, and visual team

- Demonstrate leadership in providing excellent personalized customer service and customer development through CRM initiatives

Profile:

-You have good interpersonal skills and are an empathetic person

-You are proactive in ensuring personalized customer experience

-You have confirmed retail experience and are business and performance oriented

-You are attentive to detail and meticulous