Team Leader - Tills & Grocery - Full Time

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking a Team Leader for their Tills & Grocery department in London. The role involves overseeing operations, ensuring high customer service standards, and mentoring team members. Ideal candidates will have strong leadership skills and a passion for health and sustainability. Join a team dedicated to making a positive impact in the community while enjoying benefits such as a colleague discount and opportunities for career development.

Benefits

35% colleague discount

28 days of holiday per year

Access to benefits after passing probation

Access to pension arrangements after passing probation

Excellent opportunities for career development

Qualifications

• Proven leadership skills with a focus on excellent customer service.
• Strong understanding of food hygiene and health and safety practices.

Responsibilities

• Lead team in providing exceptional customer service.
• Oversee daily operations and maintain food safety standards.
• Train and mentor team members.

Skills

Leadership

Customer Service

Food Hygiene

Health and Safety

Education

Retail Experience

Job description

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Team Leader - Tills & Grocery - Full Time, London

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Client:

Planet Organic

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

ef0dfe8b5458

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Description

As a Team Leader in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will lead your team in providing exceptional service and ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include overseeing daily operations, training and mentoring team members, and maintaining our high standards of food safety and quality. With opportunities for leadership development, you’ll be supported from day one as you continue your journey with Planet Organic.

Key Responsibilities

• Lead by example to make every customer experience enjoyable and informative.
• Train and develop team members, ensuring they are knowledgeable about our products and the benefits of organic and natural options.
• Oversee customer service at till points, ensuring transactions are processed accurately and efficiently.
• Maintain high standards of food hygiene and ensure compliance with health and safety guidelines to create a safe and clean environment for both customers and staff.
• Analyse sales and wastage and send reports to senior management as requested.
• Place orders and manage stock to ensure optimal inventory levels.
• Train new starters and lead their progression within the team.
• Work as part of a team to complete daily tasks, including opening and closing the store in the absence of a duty manager when necessary.
• Collaborate with your team to prioritise and complete daily tasks, including stock management and presentation, while fostering a positive team atmosphere.
• Providing support for store operations by assisting with store opening and closing procedures, and other managerial duties as needed.
• This is not an exhaustive list of responsibilities and may change based on business needs.

What We're Looking For

• Proven leadership skills with a focus on excellent customer service.
• Passionate about food, health, and well-being, with the ability to inspire and motivate others.
• Strong understanding of food hygiene and health and safety practices in a retail and food & drink servery environment.
• Previous retail experience is essential, with supervisory or team lead experience preferred.
• Our stores operate during evenings, weekends, and public holidays, so we're looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.
• 35% colleague discount across all stores
• 28 days of holiday per year (pro-rata)
• Access to benefits after passing probation
• Access to pension arrangements after passing probation
• Excellent opportunities for career development and progression
• Be part of a welcoming team that's dedicated to making a positive impact

We believe in health for our communities: our community of customers, the local neighbourhoods surrounding our stores, the teams who work in our stores and the people behind the products that sit on our shelves. A healthy planet is just as high up on our priorities list.

To us, health means providing organic, natural and sustainable products that you can trust, advice and guidance from trained experts, and acting sustainably and ethically as a business.