Team Leader - Thurrock

Iceland Foods; Fobbing; On-site; GBP 24,000 - 28,000; Full time

Job summary

A UK retail chain seeks a Team Leader in Fobbing, England. You will manage shifts and support the retail team to enhance customer service and drive sales. Ideal candidates possess retail management experience but it's not essential. Additional benefits include a discount, holiday days, and career development opportunities.

Benefits

15% discount in stores

28 days holiday

Career development opportunities

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.

Responsibilities

• Deliver great availability for customers.
• Engage and develop the team.
• Support team engagement.

Skills

Retail Management Experience

Team Leadership

Customer Service

Job description

As Team Leader you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Key Responsibilities:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people by proactively supporting and working with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers.

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Benefits:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Experience in a retail management or supervisory role is ideal but not essential.