Team Leader – Surrey – £32,000

Coulter Elite Resourcing; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading retailer in the luxury flooring industry is seeking a Luxury Showroom Team Leader to manage customer interactions and support the sales team. This full-time role offers a salary of up to £32,000, alongside a competitive bonus and comprehensive employee benefits. The ideal candidate will have proven sales experience, strong communication skills, and be proactive in a customer-focused environment.

Benefits

25 days annual leave plus bank holidays

Competitive quarterly bonus scheme

Qualifications

• Minimum 2 years sales experience required.
• Confident in a fast-paced customer environment.
• Luxury goods or interiors experience is a bonus.

Responsibilities

• Manage inbound and outbound sales calls effectively.
• Conduct face-to-face showroom appointments with clients.
• Support training and onboarding of new team members.

Skills

Sales experience

Communication

Relationship-building

Task prioritisation

Customer focus

Tools

CRM systems

Microsoft Office

Job description

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We’re looking for a Luxury Showroom Team Leader, working for a leading retailer within the luxury flooring industry.

Join a passionate team of people who love to offer their customers the highest quality flooring, with exceptional customer service.

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Supporting the Showroom Manager, you’ll be responsible for delivering exceptional customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisor’s workloads. You’ll also be required to conduct face to face showroom appointments with customers.

As Team Leader, your responsibilities include:

• Handle inbound sales calls and make proactive outbound calls to customers
• Create quotes, process payments, arrange deliveries, and manage aftersales
• Offer tailored advice on sizing, suitability, and pricing with a flair for interiors
• Keep the CRM system accurate with client updates and daily activity
• Organise and dispatch product samples efficiently
• Welcome customers to the showroom with a warm, professional approach
• Resolve issues and handle complaints with confidence and care
• Support the sales team in closing deals
• Assist with training and onboarding new team members

Person Specification

• Proven sales experience (minimum 2 years)
• Confident working in a fast-paced, customer-focused environment
• Experience in luxury goods or interiors is a bonus
• Exceptionally organised with strong task prioritisation skills
• Proactive, enthusiastic, and hands-on approach
• Self-motivated and able to energise those around you
• Excellent communication and relationship-building skills
• Comfortable using CRM systems and Microsoft Office

What’s on offer

• An annual salary of up to £32,000
• Full time, permanent role
• Competitive quarterly bonus scheme and structure
• 25 days annual leave plus bank holidays

Contact Katie on 01733 306030 or email [emailprotected] for more information about this Team Leader role.