Team Leader / Supervisor - Passenger Assistance Services - Birmingham Airport

TN United Kingdom; Birmingham; On-site; Full time

Job summary

A leading company is seeking a proactive Team Leader/Supervisor for Passenger Assistance Services at Birmingham Airport. This role involves overseeing operations, ensuring high service standards for passengers with reduced mobility, and leading a dedicated team. The position offers a competitive pay rate and the opportunity for permanent employment based on performance. Candidates should possess strong leadership skills and a background in aviation or customer service.

Benefits

Weekly Pay

Temp to Perm opportunity

Qualifications

• Proven experience in a supervisory or leadership role in customer service.
• Basic understanding of health and safety regulations.

Responsibilities

• Lead and motivate a team delivering assistance to passengers.
• Supervise operations to ensure timely and friendly service.
• Conduct daily equipment inspections and manage communication.

Skills

Communication

Leadership

Interpersonal Skills

Education

Aviation experience

Tools

Handheld communication devices

Basic IT systems

Job description

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Team Leader / Supervisor - Passenger Assistance Services - Birmingham Airport, Birmingham

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Client:

Optime Group

Location:

Birmingham, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

d77f6e61f8ac

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

We are seeking a proactive and customer-focused Team Leader/Supervisor to oversee the daily operations of the Passenger Assistance Services team. This role is pivotal in ensuring a safe, efficient, and compassionate service for passengers with reduced mobility, while maintaining high standards of professionalism and team coordination.

Please note: This is a mobility assistance role, not a check-in position.

Start Dates:

• 27th May 2025

What’s on offer:

• Pay Rate: £14.28 per hour
• Shift Pattern: 5 on, 3 off (this includes both weekdays and weekends)
• Weekly Pay.
• Temp to Perm opportunity based on performance.

Example Rota:

• Day 1: 04:30am to 14:30
• Day 2: 04:30am to 14:30
• Day 3: 09:30 to 18:00
• Day 4: 12:30 to 21:00
• Day 5: 12:30 to 21:00
• OFF
• OFF
• OFF

Key Responsibilities:

• Lead and motivate a team delivering exceptional assistance to passengers with reduced mobility throughout the airport, including walking, wheelchair, and electric buggy support.
• Supervise day-to-day operations to ensure timely and friendly service is consistently delivered.
• Support team members in assisting with passenger luggage as required.
• Oversee and conduct daily equipment inspections, ensuring all mobility aids and vehicles are clean, functional, and ready for use. Promptly report any faults.
• Manage accurate and timely communication with Central Control via handheld devices, relaying updates and responding to operational changes as needed.
• Ensure all team paperwork and reports are completed correctly and submitted within required deadlines.
• Act as a point of escalation for issues, resolving problems quickly and efficiently.
• Provide guidance and training to new and existing team members to maintain high performance and service standards.
• Perform any other reasonable duties as directed by senior management.

What you’ll need:

• Aviation experience preferred.
• Proven experience in a supervisory or leadership role, preferably in a customer service or airport operations environment.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and manage a team effectively in a fast-paced environment.
• A compassionate, helpful, and professional demeanor at all times.
• Basic understanding of health and safety regulations, especially regarding mobility equipment and manual handling.
• Competence in using handheld communication devices and basic IT systems.
• Flexibility to work various shifts, including weekends and holidays.
  

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.