Team Leader - Stevenage

Cineworld Cinemas Ltd; Stevenage; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Cineworld as a Team Leader, where you will lead a dedicated team to deliver exceptional customer experiences. This role combines leadership with operational responsibilities, providing a pathway to advancement within the cinema industry. Enjoy benefits like FREE MOVIES, a generous holiday allowance, and opportunities for professional development.

Benefits

FREE MOVIES

Cinepass for complimentary visits

28 days holiday per year

Contributory pension scheme

Cashback healthcare plan

Eye care scheme

Qualifications

• Experience in a leadership role.
• Strong customer service skills.
• Ability to train and coach team members.

Responsibilities

• Ensure high standards of service and safety.
• Provide leadership and support to team members.
• Address customer complaints effectively.

Skills

Leadership

Cash Handling

Customer Service

Training

Problem Solving

Job description

Team Leader

If you are seeking a role with greater responsibility, the Team Leader position is ideal for you. You and your team will represent Cineworld, delivering an exceptional cinema experience for all customers. You will provide leadership and support to team members, ensuring a high standard of service, a safe, and clean environment for everyone.

Responsibilities include but are not limited to:

• Cash Handling (Including Reconciliation)
• Food Handling and Stock Control
• Use of Technology (e.g., IT Systems, Till Operations, Telephones)
• Cleaning
• Increasing Sales
• Maintaining Standards
• Dealing Face-to-Face with Large Groups of People
• Addressing and Resolving Complaints
• Induction and Training of Team Members
• Coaching Team Members
• Monitoring Compliance and Maintaining Standards

In return for your hard work and commitment, we offer benefits such as FREE MOVIES, allowing you to see films before they are publicly available. You will also be eligible for the Cineworld Cinepass, which grants you and a guest complimentary cinema visits and discounts on food and drinks, enabling you to enjoy movies on us!

Cineworld Cinemas provides a variety of benefits, including 28 days of holiday per year, participation in our contributory pension scheme, cashback healthcare plan, and eye care scheme. Additionally, we offer retail incentives and in-house competitions with chances to win exciting prizes.

We regularly review our benefits, and more rewards are coming! *Terms and conditions apply to some benefits.

A Team Leader role at Cineworld can be a stepping stone to achieving your career goals, with opportunities to gain valuable experience and develop skills towards becoming a Cinema Manager. If you are interested in this role, apply now!