Team Leader - Sheffield

HM Courts & Tribunals Service (HMCTS); Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Sheffield is seeking a Team Leader to oversee a team providing administrative support for recovering criminal fines. The ideal candidate will motivate their team, ensure organisational efficiency, and contribute to performance targets. Skills in communication, organisation, and IT adaptability are essential. This role offers opportunities for personal development and a supportive work environment.

Benefits

25 days annual leave, increasing to 30

Flexible pension schemes

Extensive training and development opportunities

Family Friendly policies

Access to flexible benefits

Qualifications

• Ability to motivate and support your team to deliver excellent customer service.
• Experience of working in an administrative role in a customer-focussed environment.
• IT proficient with the ability to learn and adapt to different technologies.

Responsibilities

• Lead your team and focus on prioritising work.
• Contribute to operational performance and service targets.
• Provide statistical data for the management team.

Skills

Motivation and support for team

Experience in administrative roles

IT proficiency

Excellent communication skills

Organisational skills

Ability to prioritise workloads

Job description

Job Description

Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver excellent administrative support to recover criminal fines and financial penalties imposed by the Courts.

About Us

Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts.

Your Role

Leading your team, you'll focus on the team's area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team. Your keen eye for detail and desire for continuous improvement is key to your success.

Your Skills And Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focussed environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.
• A strong ability to prioritise workloads and adapt to changing priorities.

Benefits

• Annual leave is 25 days on appointment and will increase to 30 days after five years service.
• The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• A range of Family Friendly policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

A Great Place to Work for Veterans

The Civil Service is committed to providing opportunities to those who are 'at risk of redundancy' and to eligible former members of the Armed Forces.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.

Civil Service Nationality Rules

This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).