Team Leader/Service Administrator

Medirest Signature; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking a motivated administrator to lead the administrative teams within the Healthcare for Older People Department. The role involves supporting the team, ensuring excellent patient-centered care, and managing day-to-day operations. Ideal candidates will have strong communication and organizational skills and be adaptable in a fast-paced setting. This is an excellent opportunity for professional development in a busy healthcare environment.

Qualifications

• Proven experience in dealing with service users on the telephone.
• Ability to lead and inspire administrative teams.
• Flexibility and adaptability in a busy environment.

Responsibilities

• Supervise and support the administrative team.
• Provide a full and efficient secretarial service to consultants.
• Assist with the setup of clinics in EPIC.

Skills

Strong communication skills

Organizational skills

IT skills

Customer care

Tools

MS Office applications

EPIC (MyCare)

Job description

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,click hereto find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

Supervise and support the administrative team; including carrying out regular PDRs, 1:1s, sickness absence monitoring, annual leave monitoring, recruitment & training of new team members.

Provide excellent customer care, which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.

To provide a full and efficient secretarial service to consultants and clinical teams. This will include proofreading, minute taking, diary management and ensuring that all documentation is produced to an excellent standard.

Promote a positive and supportive team culture.

Monitor waiting lists and PTL. Identify capacity issues and work proactively to support future service planning.

Assist with set up of clinics in EPIC. Attend and contribute to regular team and service meetings. Strong communication and organisational skills are a must, as you will play a vital role in shaping a supportive and efficient working environment.

• Use multiple computer systems as required within the department such as EPIC (MyCare), MS Office applications
• Ensure the professional image of the Trust is maintained at all times
• Adhere to Trust policies, systems and procedures (including the Trust’s Confidentiality policy)
• This role may also involve covering for the wider team in Stroke Medicine and Rota Co-ordinator, when required.

About the Role

For more information on the Job Description and Responsibilities, please click the link below.

More detail about the role

Are you an enthusiastic, motivated administrator ready to make a real difference? We’re looking for a dynamic individual to lead and inspire our administrative teams within the Healthcare for Older People Department at the Royal Devon University Healthcare NHS Foundation Trust. This role will be based in William Wright House on Wonford site. This is an excellent opportunity for someone interested in professional development and looking to take the next step into management and leadership. This is a very busy and fast-paced environment which will give the right person fantastic experience to advance their career.

In this exciting role, you’ll take charge of the day-to-day management and leadership of our admin team, driving the delivery of outstanding, patient-centred services. You’ll work alongside clinicians, management, and colleagues to ensure smooth operations and exceptional patient care. You will need to have excellent communication and interpersonal skills, proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.

As a team, we encourage personal and professional development; full training and support will be provided to help you learn and develop within this role.

If you feel suited to this role, we would be delighted to hear from you. Visits to the department are welcomed and encouraged.

Working Pattern: Monday to Friday, 37.5 hours (30 hours would be considered for the right candidate)

Interview Date: Tuesday 19th August

For further information, please contact: Ashleigh Stevens, Admin Line Manager, on 01392 406475 or [e-mail]

Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award, which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers).

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.