Team Leader(Ref: 5771)

Ministry of Justice UK; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to enhance operational functions and ensure top-notch administrative support. This role is pivotal in delivering justice, focusing on team motivation and performance. You will have the opportunity to develop your leadership skills while contributing to the smooth running of essential services. Join a committed team that values public service and continuous improvement, where your contributions will make a meaningful impact. If you are passionate about making a difference, this role offers a rewarding career path with the potential for flexible working arrangements.

Qualifications

• Experience in a customer-focused administrative role.
• Ability to motivate and support a team effectively.

Responsibilities

• Lead your team to deliver excellent customer service.
• Monitor performance and recommend improvements.

Skills

Team Leadership

Customer Service

Administrative Skills

IT Proficiency

Communication Skills

Organisational Skills

Job description

This position is based at SWINDON COMBINED SWINDON, SN1 2HG

Job Summary

Please refer to Job Description

Job Description

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals committed to public service and making a difference to join us. If you are interested in developing a career with purpose, please apply.

Your role

Leading your team, you’ll focus on the team’s area of work, prioritising and organising tasks, and ensuring your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of your team’s wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance, and service standard targets, and provide statistical data for management and judiciary. Your keen eye for detail and desire for continuous improvement are key to your success. Monitoring performance, conducting reviews, and recommending improvements, managing change, and implementing new initiatives and legislation are essential aspects of the role.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We are committed to developing your leadership skills through our HMCTS leadership programmes and resources.

Your Skills And Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience working in an administrative role in a customer-focused environment.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational, and prioritisation skills.

For a full job description, please read the supporting document included below before applying.

Successful candidates must be able to work a full working day.

Further Details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer-facing and require office-based work to provide HMCTS services to the public.

Standard full-time hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing arrangements where they meet role demands and business needs, subject to prior agreement. All flexible working requests will be considered per the MoJ’s Flexible Working policy.