Team Leader, Public Admin & Customer Care (Flexible Hours)

Ministry of Justice; Swindon; On-site; GBP 32,000 - 42,000; Full time

Job summary

Ministry of Justice in Swindon is seeking an experienced Team Leader to manage an administrative team delivering customer service to service users, judiciary and management. You will ensure prioritisation, staff development and delivery of performance targets.

The role offers opportunities to contribute to operational improvements and to participate in the HMCTS leadership programme while working on public-facing services.

Qualifications

• Motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Responsibilities

• Lead your team to prioritise and organise work to meet objectives.
• Provide operational, performance and service standard data to management and judiciary.
• Monitor and analyse performance areas and contribute to continuous improvement.

Skills

Leadership

Team motivation

Customer service

IT literacy

Communication

Job description

Ministry of Justice in Swindon is seeking an experienced Team Leader to manage an administrative team delivering customer service to service users, judiciary and management. You will ensure prioritisation, staff development and delivery of performance targets.

The role offers opportunities to contribute to operational improvements and to participate in the HMCTS leadership programme while working on public-facing services.