Team Leader (Performance Coach)

1st Locate UK Ltd; Leeds; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading debt resolution firm in Leeds is seeking a Performance Coach to manage and mentor a team of Customer Service Advisors. You will play a vital role in driving team performance and improving client outcomes. Ideal candidates should have strong leadership skills and a knack for coaching. The position offers competitive salary and a range of benefits, including a discretionary bonus and health rewards package.

Benefits

Discretionary annual bonus

Flexible working

Recognition awards

Health rewards package

Wellbeing service

Loyalty rewards for length of service

Birthday off

Qualifications

• Experience managing teams of customer service advisors.
• Ability to drive team performance and improve client performance.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage a team of 10-15 Customer Service Advisors.
• Mentor and develop individuals and teams.
• Understand and improve client performance.

Skills

Strong Leadership skills

Good listener

Ability to empower team

Ability to inspire

Coaching and mentoring

Self-motivated

Job description

Role: Performance Coach

Salary: £28,000-£32,000

Location: Colton, Leeds

Full Time: 35 Hours Per Week

We are looking for a Performance Coach to join our innovative Operations Team across Scarborough and Leeds.

Job Description

First Locate are one of the UK’s largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers.

Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

So that’s us, now let’s talk about your role:

As a Performance Coach you will be responsible for the following:

• Managing a team of up 10-15 Customer Services Advisors
• Responsible for mentoring and developing individuals and teams. You will be the first point of call for any work related or personal issues.
• In addition to people management, you will be a key stakeholder and driver in understanding and improving client performance.

What we need from you?

As a key member of our Operations Team, you will be able demonstrate the following skills:

• Strong Leadership skills
• A good listener
• Ability to drive empowerment through your team
• Ability to inspire
• Ability to coach and mentor
• Highly self-motivated and able to work autonomously, take initiative and
• make decisions.

Why choose First Locate?

We are a Real Living Wage employer and a Gold accredited Investor in People.

We believe that our people can be the difference. So, at First Locate we have arrange of benefits which include:

• A discretionary annual bonus for a job well done.
• A fantastic culture with little perks along the way including flexible working, family leave.
• Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
• Simply Health Rewards Package – Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
• My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
• Trained mental health first aiders on all sites.
• Loyalty reward for Length of service including increased holiday entitlement.
• Have your birthday off- on us!

What Happens Next?

We’ll be in touch if you’re application is successful so keep an eye on your emails!

We’ll share your CV with the hiring manager to review. If we feel we may be a good match, then we’ll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you’re application is progressed to the next stage.

We are inclusive.

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search

Apply to….

[e-mail]