Team Leader Pensions Projects

WTW; Redhill; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

As a Team Leader - Pensions Projects at WTW, you will manage client projects while leading a team of Analysts to ensure high-quality service. The role offers excellent career progression in a hybrid working environment, tailored to foster professional growth and operational excellence.

Benefits

Generous salary

Discretionary bonus

Pension scheme

Life insurance

Private medical insurance

Eye care vouchers

Qualifications

• Self-driven and motivated leader
• Strong interpersonal skills
• Ability to foster a positive work environment

Responsibilities

• Oversee client-based billable projects and ensure timely delivery.
• Lead a team of Analysts and maintain quality service.
• Drive process efficiencies and identify revenue opportunities.

Skills

Team Management

Project Management

Client Relations

Job description

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As a Team Leader - Pensions Projects at WTW, you will work on billable client projects across multiple schemes, including DB, DC, and Hybrid entitlements. You will collaborate with another Team Leader responsible for repeatable project deliveries and a technical lead. This role offers opportunities to leverage your experience and develop your career further.

Managing a team of Analysts, you will provide high-quality service to clients and their members, guided by objectives and team development. If you are motivated, self-driven, personable, and have a can-do attitude, you will thrive in our busy environment. As an industry leader, we offer excellent career progression opportunities.

We provide a fun, engaging environment working with top industry professionals. Your efforts will be rewarded with a generous salary and comprehensive benefits, including a discretionary bonus, pension scheme, life insurance, private medical insurance, eye care vouchers, and more.

At WTW, we trust you to manage your work and utilize the necessary tools and environment for success. Most colleagues work in a hybrid style, combining remote, in-person, and in-office interactions based on team, role, and client needs. Our flexibility is built on trust, and 'hybrid' arrangements are tailored accordingly.

The Role

• Plan and oversee all client-based billable projects, reporting progress to clients and WTW Operations Management.
• Monitor projects of all sizes, ensuring reports are delivered within deadlines.
• Support the repeatable project delivery team to enable new deliverables.
• Build and maintain technical, procedural, and client knowledge through experience.
• Serve as a reference point for project-related queries.
• Lead more complex or project work as required.
• Collaborate with the Administration Manager and BAU team to improve operational efficiency and reduce costs through automation and standard procedures.
• Ensure team members are informed of current events, procedural updates, and benefit changes.
• Contribute to change control processes, ensuring accuracy, timely delivery, and proper testing and deployment.
• Identify offshore opportunities, manage transitions, and oversee quality control.
• Recognize potential billable project opportunities to maximize revenue.
• Support process efficiency gains that are not client chargeable.
• Maintain and develop relationships with clients and relevant teams.
• Implement actions from Post Project Reviews, assessing impacts on other clients.
• Ensure client work is completed on time and meets quality standards.
• Own work allocation to ensure service levels are maintained.
• Drive best practices and continuous improvements beyond PPRs.
• Coach and mentor colleagues, fostering their development and team performance.
• Maintain professionalism with internal and external contacts to promote our brand.
• Participate actively in recruitment and selection processes.
• Work with your team and the wider business to foster a positive work environment.