Team Leader - Pensions Administration

TN United Kingdom; Bristol; Hybrid; GBP 40,000 - 70,000; Full time

Job description

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Team Leader - Pensions Administration, Bristol

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

bbfeacdd3385

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Overview

This role presents a fantastic opportunity for a Team Leader to join our Pensions Outsourcing Practice. You can choose to work from home or be based at one of our regional offices in Ipswich, Edinburgh, Manchester, or Bristol. This position offers the chance to collaborate with a dynamic team in an encouraging environment.

How you'll make an impact

• Coordinate the day-to-day management of client relationships with trustees and corporate clients, participating in trustee and client meetings where applicable.
• Provide expert advice on pensions queries and offer consultative advice while staying updated on technical and legislative developments within the pensions industry.
• Ensure the team handles errors and complaints in accordance with agreed processes, implementing remedial actions to prevent reoccurrence.
• Encourage, motivate, mentor, and develop team members to achieve outstanding performance through personal leadership style and behaviors.
• Manage the team's pensioner payrolls, pension increases, and ensure all team projects and disclosure requirements are completed by the respective deadlines.
• Lead non-client activities, conduct internal audits, and identify potential improvements in pensions administration processes, implementing quality improvements.
• Monitor staff performance and progress against goals, addressing any concerns and implementing improvement plans if necessary.

About You

• Extensive experience working with different occupational pension schemes, including Defined Benefits (DB), Defined Contribution (DC), CARE, or Hybrid schemes.
• Proven knowledge of pensions projects and scheme events is advantageous.
• Ideally QPA or PMI qualified, but not essential.
• Minimum of 2 years as Principal/Senior Administrator or Deputy Team Lead.
• Proven experience in occupational pension scheme administration, quality checking, staff appraisal, and mentoring.
• Experience in carrying out complex manual pensions calculations.
• Ability to cultivate a culture of continuous improvement passionate about improving the end-to-end customer experience both internally and externally.
• Capability to encourage, motivate, mentor, and cultivate individuals to attain outstanding performance through personal leadership style and behaviors.
• IT literate in Microsoft Office (Word, Excel, databases, presentations).
• Demonstrated experience in managing relationships with collaborators and clients.
• Good understanding of professional ethics and standards as promulgated by PMI.
• Eligible to work in the UK.

Compensation and Benefits

Along with a competitive salary, we offer exciting career opportunities and a wide range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance (4x salary, with top-up options).
• Income protection (up to 50%, with top-up options).
• Health cash plan or private medical insurance.
• Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, voucher discounts, family care backup, and more.