Team Leader - Penrith - Part time (26 hours) - 12 Month FTC

Avanti West Coast; Penrith; On-site; GBP 38,000; Part time

Job summary

Avanti West Coast is seeking a part-time Team Leader for its Penrith station. This role entails ensuring safety and operational efficiency while delivering superior customer service. Candidates must possess strong management capabilities and a commitment to operational excellence. Benefits include free travel for dependents, a financial pension plan, and generous vacation days.

Benefits

Final salary pension

Free travel on Avanti West Coast for you and your dependents

Privilege Travel card (75% off fares on other train operators)

30 days holiday, increasing to 37 days with service

10 free journeys on other First Group Train Operators

Qualifications

• Experience in customer service and safety-critical environments.
• Strong management skills.
• Ability to support and coordinate effective team operations.

Responsibilities

• Monitor platform procedures and conduct safety/security checks.
• Coordinate customer service activities and support the station manager.
• Manage daily HR issues and assist with train despatch procedures.

Skills

Customer service

Safety management

Leadership

Job description

Posted 19 July 2025
Salary £37,639 Pro rata after training
Location: Penrith
Job type: Fixed Term - Part Time
Reference: 035472
Job Function: Stations Team

Overview

Our Stations team at Penrith is looking for an enthusiastic Team Leader to join us for 12 months. This role is part-time, working 26 hours per week.

At Avanti West Coast, our mission is to be the transport of choice, connecting customers and communities across the West Coast.

Are you

• PASSIONATE about delivering excellent customer service with INTEGRITY?
• Have an AMBITIOUS drive to make a real difference?
• Ready for a dynamic leadership role prioritizing safety and customer service?

We seek a COMMITTED individual to work alongside the Station Manager, supporting station operations, enhancing customer experience, and operational excellence across our network. With over 500,000 weekly travelers, your role will be vital in maintaining safety and efficiency, involving shift work, some weekends, and close team collaboration.

Key Responsibilities

1. Ensure Safety and Efficiency: Monitor platform procedures, conduct safety/security checks, inspections, and audits.
2. Deliver Outstanding Customer Service: Coordinate customer service activities, especially during disruptions, to meet company standards and passenger expectations.
3. Support the Station Manager: Manage daily HR issues, contractors, and premises, ensuring standards are met.
4. Train Despatch: Assist with train despatch procedures to prevent delays.

We are looking for someone committed to safety and high customer service standards, with strong management skills and the ability to support and coordinate effectively with others.

Additional Information

This is a safety-critical position requiring passing a medical exam. Training will be provided.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you and your dependents
• Privilege Travel card (75% off fares on other train operators)
• 30 days holiday, increasing to 37 days with service
• 10 free journeys on other First Group Train Operators

If interested, review the full Role Profile and apply now. We reserve the right to withdraw this advert at any time.

Our Values

We value diversity and strive to create an inclusive environment where everyone can be their authentic selves. Our core values are:

• Passionate: Driven by our mission, working together to achieve it.
• Committed: Focused on safety, reliability, and excellence.
• Integrity: Acting responsibly and holding others accountable.
• Ambitious: Striving to be the best and exploring new ways of working.
• Authentic: Genuine, caring, and transparent in our communication.

We are committed to equal opportunities and building a diverse workforce.