Team Leader - Penhaligon's Wellington St

Puig; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global fashion and beauty company is seeking a full-time Team Leader for their Piazza Covent Garden store for Penhaligon's. The role involves assisting management, achieving sales objectives, and enhancing brand loyalty. Ideal candidates will have luxury retail experience and excellent communication skills, offering competitive compensation along with development opportunities.

Benefits

Competitive compensation and benefits package

Learning and development opportunities

Welcoming work culture

Growth opportunities

Qualifications

• Proven experience as a senior brand ambassador.
• Experience in a niche fragrance, beauty, or luxury environment.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Highly organized.

Responsibilities

• Analyze sales reports and strategize business needs.
• Motivate sales team members to meet goals.
• Ensure excellent customer service from fragrance consultants.
• Manage client database to increase sales.
• Resolve client issues promptly.
• Support team member training.
• Understand cash control procedures.
• Collaborate on staffing and inventory management.
• Implement merchandising strategies.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio includes Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligon's, L’Artisan Perfumery, and many more.

The Opportunity

We are looking for a full-time team leader to join our Piazza Covent Garden store for Penhaligon's. The Team Leader is responsible for assisting the management team and can assume the responsibilities of the Store Manager in their absence. The role encompasses all team members, merchandise, and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining high operational and merchandising standards, and building motivated teams.

You will develop and increase brand awareness and build customer loyalty while maintaining the standards of the store group retailer. You will achieve sales targets, promote Puig brands, and deliver a unique customer experience by anticipating and exceeding customer needs.

Responsibilities include:

1. Analyzing sales reports and data to determine business needs and strategize accordingly.
2. Motivating sales team members to meet sales and productivity goals.
3. Ensuring all fragrance consultants provide excellent customer service.
4. Managing client database to increase sales and client contact.
5. Resolving client issues promptly and effectively.
6. Supporting team member training.
7. Understanding and executing cash control procedures.
8. Collaborating with the Store Manager on staffing, risk management, security, cash controls, and inventory.
9. Implementing merchandising strategies effectively.

We'd love to meet you if you have

• Proven experience as a senior brand ambassador.
• Experience in a niche fragrance, beauty, or luxury environment.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Highly organized.

A few things you'll love about us

• An entrepreneurial, creative, and welcoming work culture.
• Various learning and development opportunities.
• An international company with growth opportunities.
• A competitive compensation and benefits package.