Team Leader - Oxford

Trinny London; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative beauty brand as a Team Leader in Oxford, where you'll inspire customers with your makeup artistry and product knowledge. In this dynamic role, you'll lead a team to deliver exceptional service, drive sales, and create memorable experiences for customers. With a focus on inclusivity and personal growth, this forward-thinking company offers a supportive environment where you can thrive. If you're passionate about makeup and skincare and ready to make a difference, this is the perfect opportunity for you to shine and grow your career.

Benefits

Company Discount (50%)

Competitive Commission Structure

Rewards and Recognition Scheme

Summer and Festive Celebrations

Qualifications

• Experience in retail makeup artist role, ideally luxury sector.
• Strong communication and customer relationship skills.

Responsibilities

• Deliver exceptional customer service and embody brand style.
• Drive sales to meet daily and monthly targets.

Skills

Retail Makeup Artist Experience

Customer Relationship Management

Communication Skills

Mathematical Skills

Adaptability

Customer-Centric Mindset

Job description

Role - Team Leader

Location - Oxford

Hours - Full Time

We have an exciting opportunity for a Team Leader to join our Oxford team! Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your key responsibilities are:

1. Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all.
2. Deliver impeccable customer service, sharing your knowledge with each customer.
3. Embody Trinny London’s brand and style and pride yourself on knowing that your customers are returning back to you.
4. Ability to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can be.
5. Work with our education and training team to continually offer best-in-class makeup advice and services.
6. Stay up to date with the latest skincare and makeup trends, improve your product knowledge, and elevate your artistry.
7. Drive sales in order to reach daily and monthly sales targets.
8. Assist your Business Manager with:
1. Planning events to increase sales and footfall.
2. Completing and distributing rotas via our HR system and rota system.
3. Motivating and inspiring the team to improve their artistry & product knowledge.

The essential skills and experience required to succeed in this role are:

1. Experience in a retail makeup artist position, ideally within the luxury sector.
2. Passionate about makeup and skincare.
3. Experience with customer relationship management and data capture targets.
4. Adaptable and confident in an ever-changing, fast-paced, and high-pressured environment.
5. Positive and can-do attitude.
6. Strong communication and mathematical skills.
7. Comfortable and motivated by working towards and exceeding targets and KPIs.
8. Organised, punctual, and flexible to work retail hours, including bank holidays and weekends.
9. Personable with a customer-centric mindset.

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

1. Welcome Trinny London Starter Stack.
2. Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
3. Competitive commission structure.
4. T-Parties = summer and festive celebrations!
5. Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas, and experiences.

#TLRETAIL