Team Leader - Online Bereavement Counselling Service

Sue Ryder; London; Remote; GBP 37,000 - 42,000; Full time

Job summary

Sue Ryder is seeking a Team Leader for their Online Bereavement Counselling Service. This permanent position involves leading a team, delivering grief support, and improving service operations. Candidates should have a relevant therapeutic qualification and management experience, working primarily online with flexible hours.

Benefits

Enhanced pay for unsociable hours

Company pension scheme

27 days holiday, increasing to 33 with service

Enhanced maternity and paternity pay

Enhanced sick pay

10% staff discount on new goods

Structured induction and development opportunities

Qualifications

• Self-motivated and experienced therapist.
• Proven leadership and management skills.
• Strong clinical focus.

Responsibilities

• Support the Clinical Services Manager in running the online service.
• Lead a team of bereavement counsellors.
• Provide clinical and operational support.

Skills

Leadership

Clinical focus

Therapeutic skills

Education

Qualification in Counselling, Psychotherapy or Psychology

Accredited member of BACP, UKCP or HCPC

Additional qualification in online counselling (80 hours study time)

Job description

Team Leader - Online Bereavement Counselling Service

Location:

London

Job Sector:

Clinical Governance & Quality,Management & Executive,Health & Social Care

Employment Type:

Permanent

Hours of Work:

37.5 hours per week

Ref No:

HB****BEREAV25

Closing Date:

14/07/2025

Team Leader - Online Bereavement Counselling Service
Main location - Homebased
37.5 hours per week
£37,523 - £41,239 (depending on experience) plus competitive benefits


Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

We are there when it matters.


About you

Are you a self-motivated and experienced therapist with proven leadership and management skills? Would you like to work in a cutting-edge bereavement counselling service that is growing and developing to meet continuous demand for high quality professional counselling. We are entering an exciting phase of growth as we transition to a flexible support model offering both single-session therapy and up to six-session interventions. We are seeking a qualified and accredited BACP, UKCP or HCPC therapist (psychologist or counsellor) to deliver focused, outcome-informed grief support remotely.

• Qualification in Counselling, Psychotherapy or Psychology.
• Accredited member of BACP, UKCP or HCPC.
• Additional qualification of at least 80 hours study time in online counselling.
• Additional training in short term counselling models

You will have a strong clinical focus, the ability to work within brief interventions, and confidence in using outcome measures. All sessions are delivered online.
Join us in shaping innovative, compassionate grief care.


About the job

The main purpose of this position is to support the Clinical Services Manager in running the online bereavement counselling service and palliative care counselling service, providing level 3 NICE 2004, time limited, one to one online psychological therapy to clients. You will lead a team of online bereavement counsellors by providing clinical and operational support and management supervision. Some of the duties are;

• To support the Clinical Services Manager, Clinical Operations Manager and Head of Grief and Bereavement in the development, implementation and review of operational policies relating to the service
• To provide single-session therapy to individuals experiencing bereavement (national)
• To provide pre-death support to patients in our hospice communities and their families (local but online, remote)
• To contribute to the development of best practice within the service
• To maintain up to date knowledge of legislation, ethics, national and local
policies and procedures
• To drive continuous improvement activity, in particular carrying out auditing and
data collection and analysis
• To support the Clinical Services Manager to investigate counselling
incidents, complaints or safeguarding concerns


*For full role duties and responsibilities, please view the attached Job description*

Benefits

• Enhanced pay for unsociable hours
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing [e-mail]

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.

Join the team and be there when it matters.