Team Leader - Oncology Outpatients/Medical Records

University Hospitals Plymouth NHS Trust; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in Plymouth is seeking a leader for their administrative teams within Oncology. Key responsibilities include managing staff rotas, providing training, and ensuring high work standards. The ideal candidate will have strong organisational and communication skills, along with relevant qualifications in business administration. Join a dedicated team committed to quality patient care in a vibrant city environment.

Qualifications

• Proven GCSE in English Language & Maths (Grades 4-9).
• NVQ level 3 in business administration or equivalent experience.
• Excellent organisational skills and ability to communicate effectively.

Responsibilities

• Lead the admin teams and provide in-house training.
• Ensure high standards of work and supervise day-to-day team operations.
• Coordinate staff annual leave and manage performance issues.

Skills

Organisational skills

Communication skills

Telephone manner

Education

GCSE in English Language & Maths

NVQ level 3 in business administration

Job description

Job summary

This role is to lead admin teams across Oncology Medical Records, Brent, Chemotherapy Day Case and Oncology Reception. Providing in-house training and support for the Admin team within these areas, to support when staffing is low and managing performance. This role is to review processes, and liaise with the Oncology Pathway co-ordinator.

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

• Provide a staff Rota.
• Provide staff huddles
• Implement/review processes
• Provide training to staff
• Have in depth knowledge of all areas to be able to step in and support

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

Please note that all communication will be electronic; please check your email account regularly. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

1. In conjunction with the Line Managers, ensure all staff achieve and maintain high standards of work.
2. To ensure that the team is supervised on a day-to-day basis and annual appraisals are carried out and to ensure performance targets are met. Supported by the Specialty coordinator and Clinical Administration Manager.
3. To co-ordinate the annual leave for named personnel.
4. To co-ordinate the reporting and recording of sickness of named personnel. Return to work interviews will be carried out by the Specialty coordinator and Clinical Administration Manager.
5. In conjunction with the Line Managers develop and maintain systems to ensure that staff adhere to the Access Policy for Planned Care Services and APN guidelines for managing patients attending the Unit.
6. To ensure all clinic notes are prepared ready for clinicians/nursing staff according to the agreed procedures.
7. To ensure that all telephone calls are dealt with in an appropriate manner and within an acceptable time frame. Any queries that cannot be resolved to be directed to Line Managers.
8. To ensure all staff working in the team are familiar with each others roles and provide support and arrange cover for annual leave and sickness whenever possible.
9. To ensure that the Line Managers are kept informed of concerns over waiting times, development needs and staff performance issues.
10. To assist in arranging additional bookings, as directed by the Line Managers.

For further details please see the attached JD & PS

Person Specification

Qualifications

Essential

• Proven GCSE in English Language & Maths GCSE or equivalent, grades 4-9 (A-C)
• NVQ level 3 in either business administration or related subject or equivalent demonstrable experience

Desirable

• ECDL

Knowledge & Experience

Essential

• Previous demonstrable clerical experience
• Previous demonstrable experience of working within a large clinical setting
• Computer literate

Desirable

• Demonstrable experience of working within a large clinical setting
• Proven working knowledge of iPM & Aria systems

Aptitude & Abilities

Essential

• Excellent organisational skills.
• Ability to communicate at all levels.
• Excellent telephone manner.

Desirable

• Ability to work well within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name: University Hospitals Plymouth NHS Trust

Address: Derriford Hospital, Plymouth, PL6 7PH