Team Leader - Norfolk

Brainkind; Great Yarmouth; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate (£15.21 max)

25 Days Annual Leave + Bank Holidays

Buy/Sell up to 5 days AL

Simply Health Plan

Employee Assistance Programme

Company Pension

Group life assurance

Eye voucher scheme

Free parking

Job summary

Brainkind is seeking a Community Care Team Leader to oversee a small team delivering personalised care in the individual's home in Norfolk. You will coordinate day-to-day care, mentor staff and ensure safety, dignity and independence for the person supported.

The role blends hands-on leadership with service development, focusing on compassionate, consent-based care within a community setting.

Qualifications

• Experience in health and social care with complex needs.
• Ability to lead, supervise and develop staff.
• Confident in safeguarding and professional boundaries.

Responsibilities

• Lead and supervise a designated team delivering care at the individual's home.
• Coordinate rotas, leave and training to maintain safe staffing.
• Maintain care records, support plans and risk assessments.
• Ensure high-quality, person-centred care aligned with goals.

Skills

Health & social care experience

Team leadership

Communication

Organisation

Problem solving

Safeguarding knowledge

Education

Level 3 NVQ/QCF Diploma in Health and Social Care

Tools

Microsoft Word

Excel

Outlook

Electronic care records

Job description

Community Care Team Leader - Norfolk

Location: Yarmouth Road, Norfolk

Salary: £14.21 per hour Monday to Friday

£15.21 per hour Saturday and Sunday

Hours: 35 hours per week

Bank holidays: Additional £1 per hour for all hours worked on a bank holiday

Make a real difference. Lead a team that helps someone live independently in their own home.

Are you an experienced Senior Support Worker, Care Team Leader or Healthcare Assistant ready to take the next step in your career?

Do you enjoy supporting others, leading by example and making a genuine difference to someone's quality of life?

At Brainkind, we're looking for a compassionate, organised and motivated Community Care Team Leader to oversee a dedicated team of Support Workers providing personalised care and rehabilitation support to an individual living in their own home in Norfolk.

Unlike a traditional residential care setting, this role offers the opportunity to lead a consistent care team in a community-based environment, ensuring the person we support receives high-quality, compassionate and individualised care while maintaining their independence, dignity and choice.

You’ll play an important role in coordinating day-to-day care, supporting your colleagues and ensuring the individual remains at the centre of every decision.

About Brainkind

Brainkind is a leading UK charity specialising in supporting people living with acquired brain injuries and complex neurological conditions.

We help individuals rebuild their confidence, develop everyday skills, maximise their independence and enjoy the best possible quality of life.

Our specialist services include neurological rehabilitation, supported living and community-based care, with dedicated teams working alongside individuals, their families and healthcare professionals to achieve meaningful outcomes.

We believe rehabilitation and support should be built around the individual, recognising their personal goals, preferences and aspirations.

About the Role

As our Community Care Team Leader, you'll be responsible for the day-to-day coordination, supervision and development of a small, dedicated care team supporting an individual in their own home.

You’ll work closely with your team, the individual receiving support, their family or representatives and relevant healthcare professionals to ensure care is safe, consistent, person-centred and responsive to changing needs.

This is a hands-on leadership role, combining the responsibilities of a Senior Support Worker with the opportunity to coordinate care delivery, mentor colleagues and contribute to the ongoing development of the service.

Your focus will be on creating a positive, supportive and well-organised environment where both the individual and your colleagues can thrive.

Your Key Responsibilities

Leading and Supporting Your Care Team

• Provide day-to-day leadership, guidance and supervision to a designated team of Support Workers delivering care within the individual's home.
• Lead by example, promoting compassionate, respectful and professional standards of care.
• Support staff development through regular supervision, feedback, coaching and performance reviews.
• Help coordinate staff rotas, annual leave, training and shift cover to maintain safe staffing levels and continuity of care.
• Support the recruitment, induction and training of new colleagues.
• Encourage effective communication, teamwork and a positive working culture.
• Identify opportunities to improve care delivery and support colleagues in developing their confidence and skills.

Delivering High-Quality, Person-Centred Care

• Ensure care and support are delivered in line with the individual's personalised care plan, preferences and rehabilitation goals.
• Promote independence, dignity, choice and meaningful participation in everyday activities.
• Provide hands-on care and support when required, working alongside your team.
• Monitor the individual's wellbeing and identify changes in their physical, emotional, cognitive or behavioural needs.
• Support the individual to maintain daily routines, personal interests, social connections and involvement in their local community.
• Encourage positive relationships between the individual, their family, Support Workers and other professionals.
• Ensure the individual's home remains a safe, comfortable and respectful environment.

Care Coordination, Quality & Safeguarding

• Oversee the day-to-day delivery of care, ensuring support is consistent, safe and responsive to the individual's needs.
• Maintain accurate care records, daily notes, incident reports and other relevant documentation.
• Support the implementation and review of care plans, risk assessments and support strategies.
• Ensure medication support and administration are managed safely in accordance with care plans, staff competencies and Brainkind policies.
• Recognise and appropriately escalat[e] safeguarding concerns, incidents and changes in support needs.
• Support quality assurance activities, audits and compliance with relevant care standards.Promote safe working practices, infection prevention and control, and health and safety within the home.
• Liaise with healthcare professionals, families and external agencies as appropriate.
• Assist with the management of service resources and accurate financial records where required.

About You

We're looking for someone that is passionate about delivering high-quality care and confident in supporting and motivating others.

You may already be working as a Team Leader, Senior Support Worker, Senior Healthcare Assistant or Care Coordinator, or you may be an experienced care professional ready to progress into a leadership position.

Essential Skills & Experience

• Previous experience working in health and social care, supported living, community care or a similar setting.
• Experience supporting individuals with complex care needs, neurological conditions, disabilities or rehabilitation requirements.
• A compassionate, patient and person-centred approach to care.
• Confidence in guiding, supporting and motivating colleagues.
• Strong communication, organisational and problem‑solving skills.
• Ability to coordinate daily activities, prioritise responsibilities and respond calmly to changing situations.
• Good understanding of safeguarding, confidentiality, professional boundaries and safe care practices.
• Ability to maintain accurate care documentation and communicate effectively with colleagues and professionals.
• Basic IT skills, including Microsoft Word, Excel, Outlook and electronic care records.
• A flexible and adaptable approach to meeting the needs of the individual and service.

Qualifications

• Level 3 NVQ/QCF Diploma in Health and Social Care, or a willingness to work towards this qualification within 12 months.

Desirable Experience

• Previous experience as a Senior Support Worker, Team Leader or in a supervisory care role.
• Experience supporting adults with acquired brain injuries or complex neurological conditions.
• Experience delivering care within an individual's own home or community-based setting.
• Knowledge of care planning, risk assessments, medication procedures and staff supervision.
• Experience coordinating staff rotas or supporting service quality and compliance.

You don't need to have held a formal Team Leader title previously. If you have strong care experience, a positive attitude and the ability to support and inspire colleagues, we'd love to hear from you.

Why Join Brainkind?

At Brainkind, you'll be joining an organisation that genuinely values the people we support and the colleagues who make a difference every day.

This is an opportunity to develop your leadership skills while playing a meaningful role in helping someone maintain their independence and quality of life within their own home.

REWARDS:

You can look forward to excellent benefits including:

• A competitive rate of up to £15.21 per hour
• 25 Days Annual Leave + Bank Holidays
• Buy/Sell up to 5 days AL each year

• Simply Health Plan; helps to cover the cost of routine healthcare treatments. Further information can be found at www.simplyhealth.co.uk/about-us

• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Company Pension
• Group life assurance
• Eye voucher scheme
• Long service and staff awards
• Free parking

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.