Team Leader – Night Support and Security

YMCA BOURNEMOUTH; Bournemouth; On-site; GBP 29,000 - 32,000; Full time

Job summary

YMCA Bournemouth is seeking a Team Leader – Night Support and Security to lead the night team, ensure the safety of residents and premises, and support the delivery of night-time services.

You will manage rosters from 9:00 p.m. to 8:00 a.m., handle emergencies, and work within Housing to maintain safeguarding and welfare. The role requires a proactive, collaborative approach and a commitment to community wellbeing.

Qualifications

• Experience of working with clients with support needs in a trauma-informed way.
• Qualification in Welfare Benefits, Housing Management, Housing-Related Support, NVQ Level 3 Health and Social Care, or Team Leading/Management.
• Experience of managing or supervising a team.
• Knowledge of adult safeguarding procedures.
• Ability to work unsocial hours, including TOIL/overtime.

Responsibilities

• Leadership, supervision, training and support of the night team.
• Safety and wellbeing of all residents across YMCA accommodation.
• Supervising security of premises and related areas.
• Organising night staff rota to ensure staffing levels.
• Handling emergency situations appropriately.

Education

Welfare Benefits

Housing Management

Housing-Related Support

NVQ Level 3 Health and Social Care

Team Leading/Management

Experience supervising a team

Knowledge of safeguarding procedures

Ability to work unsocial hours

Job description

Job title: Team Leader – Night Support and Security

Location: Bournemouth

Employment type: Full Time

Salary: £29,332.08 per annum

About us:

YMCA Bournemouth is part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.

About the Position:

We are looking for a Team Leader – Night Support and Security to join our team and contribute to the safety, security and wellbeing of our residents and the effective delivery of our night support services.

As part of the Team Leader – Night Support and Security role, you will work within the Housing department, ensuring the safety and security of YMCA residents, premises and staff while providing effective leadership and support to the night team.

This role will involve:

• Being responsible for the ongoing leadership, supervision, training and support of the night team.
• Being responsible for the safety and wellbeing of all residents across all YMCA accommodation.
• Supervising the security of all YMCA housing premises and all related programme, public and office areas.
• Organising the night staff duty rota to ensure that accommodation is always staffed with appropriate Night Support personnel, and ensuring that the Housing Lead, Finance and HR staff are aware of extra hours worked and absences by the night team.
• Handling emergency situations relating to buildings and individuals in an appropriate manner.

What we’re looking for:

You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.

Skills and competencies:

• Customer focus while also being able to deal with difficult situations.
• Ability to work effectively in a diverse environment.
• Excellent communication skills – both written and verbal.
• Strong interpersonal skills, including dispute resolution, conflict resolution and de-escalation.
• Supervisory and leadership skills.

Personal attributes:

We are looking for an enthusiastic, proactive and committed Team Leader to supervise the security and safety of YMCA premises and complex clients during the hours of 9.00 p.m. to 8.00 a.m., and to be responsible for the support and leadership of the Night Support and Building Security team.

Qualifications and experience:

Essential qualifications and experience:

• Experience of working with clients with some form of support need/vulnerable people in a strengths-based, trauma-informed way.
• A qualification in one of the following: Welfare Benefits, Housing Management, Housing-Related Support, NVQ Level 3 Health and Social Care, or Team Leading/Management.
• Experience of managing or supervising a team.
• Knowledge of adult safeguarding procedures.
• Ability to work unsocial hours, including additional hours as TOIL or overtime, as required.

Desirable qualifications and experience:

• Knowledge of tenancy/licence agreements and housing management procedures.
• Knowledge of Housing Benefit and DWP benefits.

Additional information:

• The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
• Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
• The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
• If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
• Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.