Team Leader - Motor Claims Handler

Red Dot Commercial Limited; United Kingdom; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading motor claims firm in Bolton is seeking a Team Leader to guide and develop a skilled team in handling motor recovery claims. The role requires proven experience in motor claims, strong leadership, and compliance knowledge. You will drive performance and support team members while enjoying benefits like a competitive salary, holiday scheme, and support for further qualifications.

Benefits

Competitive salary with bonus scheme

Holiday increase with service

Birthday day off

Seasonal half-day

Cycle to work scheme

Support for further CII qualifications

Casual dress code

Free on-site parking

Qualifications

• Proven experience in technical motor claims recovery.
• Prior role in team leadership or supervision.
• Sound knowledge of FCA/FOS compliance.

Responsibilities

• Lead and motivate a team handling non-fault motor recovery claims.
• Manage escalated queries, complaints, and complex cases.
• Support staff development through coaching and mentoring.

Skills

Team leadership

Communication

Organization

Microsoft Office (Excel & Outlook)

FCA/FOS compliance knowledge

Education

CII Certificate in Insurance

Diploma in CII (bonus)

Job description

Location: Bolton (Office-based with flexible working options)
Type: Full-Time | Permanent
Hours: Monday–Friday, 9am–5pm (35 hours per week)
Salary: £31,500–£36,000 (DOE) + Bonus + Perks


Ready to take the next step in your motor claims career?
If you're a natural leader with a solid background in motor recovery claims, this is your chance to step into a pivotal role with real impact. We’re looking for a Team Leader to guide, support, and develop a team of skilled recovery claims handlers — all while keeping performance high and customers satisfied.


What You’ll Be Doing:

Leading and motivating a team handling non-fault motor recovery claims
Managing escalated queries, complaints, and complex cases
Supporting staff development through coaching and mentoring
Monitoring performance, KPIs, and team productivity
Driving recovery targets in line with FCA and GDPR compliance
Collaborating with stakeholders across the business
Playing a role in recruitment, onboarding, and day-to-day HR support


What You’ll Bring:

Proven experience in technical motor claims recovery
Prior role in team leadership or supervision
Strong communication, organization, and decision-making skills
Sound knowledge of FCA/FOS compliance
Confident with Microsoft Office tools (especially Excel & Outlook)
CII Certificate in Insurance (essential); Dip CII a bonus


What’s In It for You:

Competitive salary with bonus scheme
Holiday increase with service, birthday day off & seasonal half-day
Holiday buy/sell scheme
Casual dress code & free on-site parking
Cycle to work scheme
Support for further CII qualifications
Friendly, inclusive culture with mental health first aiders on-site

If you’re driven to lead, thrive under pressure, and want to grow with a business that values your expertise — we’d love to hear from you.

Apply now to lead a high-performing team and make your mark in the motor claims industry.