Team Leader - Motor Claims

Red Dot Commercial Limited; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Team Leader for Motor Claims to manage a team handling non-fault claims. The ideal candidate should have a strong background in motor recovery claims, excellent communication skills, and a CII Certificate in Insurance. You will support staff development, ensure FCA compliance, and contribute to team performance. Flexible working options are included, along with various employee benefits.

Benefits

Increased holiday allowance

Free parking

Cycle to work scheme

Bonus scheme for performance

Support for industry qualifications

Qualifications

• Strong background in technical motor recovery claims.
• Experience in a team leadership or supervisory role.
• Solid understanding of FCA, FOS, and claims compliance.

Responsibilities

• Lead a team of recovery claims handlers managing non-fault motor claims.
• Handle escalated queries, complaints, and complex claims.
• Monitor team performance and support staff development.

Skills

Leadership in motor recovery claims

Confident communication skills

Organisational skills

FCA compliance understanding

Education

CII Certificate in Insurance

Dip CII

Tools

Microsoft Excel

Microsoft Outlook

Job description

Team Leader - Motor Claims
Location: Bolton (Office-based with flexible working options)
Salary: From £31,500, depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 9am5pm (35 hours)

Are you a natural leader with experience in motor recovery claims?
If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you.

️ What You'll Be Doing: Team Leader - Motor Claims
Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement

Handling escalated queries, complaints, and complex claims

Monitoring team performance and supporting staff development through coaching, mentoring and training

Working with internal stakeholders to meet recovery targets and maintain service levels

Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance

Ensuring full FCA compliance and supporting GDPR and confidentiality requirements

Contributing to recruitment, onboarding, and HR processes for your team

What You'll Bring: Team Leader - Motor Claims
Strong background in technical motor recovery claims

Experience in a team leadership or supervisory role

Confident communication skills written and verbal

Solid understanding of FCA, FOS, and general claims compliance

Excellent organisation and prioritisation skills under pressure

CII Certificate in Insurance (essential) Dip CII is a bonus

Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

What's In It For You: Recovery Team Leader - Motor Insurance
Increased holiday allowance with length of service

Your birthday off, plus a half-day for seasonal shopping

Holiday sell scheme

Free parking and casual dress code

Support for industry qualifications

Bonus scheme for going above and beyond

Cycle to work scheme

Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input wed love to hear from you.