Team Leader (Manchester Airport)

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Team Leader to oversee operations at a bustling airport location. This role is pivotal in ensuring high-quality customer service and operational efficiency while maximizing revenue generation. You will lead a dynamic team, ensuring they are well-equipped to provide exceptional service. The ideal candidate will have supervisory experience in the food and beverage sector, strong leadership skills, and a passion for customer satisfaction. Join a vibrant and fast-paced environment where your contributions will directly impact the travel experience of countless customers.

Benefits

Competitive salary

Duty free discounts

Regular team socials

Free Pasta Evangelists products

Referral bonus Scheme

Cycle to work scheme

28 days of paid annual leave

Qualifications

• Previous experience in a supervisory role within the food and beverage industry.
• Strong leadership qualities and excellent communication skills.

Responsibilities

• Supervise and motivate the team to deliver exceptional service.
• Oversee day-to-day operations and ensure compliance with standards.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Communication

Education

Experience in Supervisory Role

Job description

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Team Leader (Manchester Airport), Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

da5a14878796

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
• Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
• Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
• Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
• Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
• Foster a collaborative work environment within the team.

Who you are:

• Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
• Able to undertake a criminal record check.
• Passionate about delivering excellent customer service and have a customer-centric approach to your work.
• Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
• Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
• Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
• Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
• Flexibility in hours, airport shifts can start at 3am.
• Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.

What we can offer:

• Competitive salary to attract best talent
• Join a dynamic, fast-moving & diverse team
• Duty free discounts excluding alcohol and cigarettes
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Referral bonus Scheme
• Cycle to work scheme
• 28 days of paid annual leave (bank holidays inclusive)

Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.

Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.

Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month.

Most recently, we’ve been busy disrupting Britain’s pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on pastaevangelists.com as well as major delivery players like Deliveroo, UberEats and JustEat. With more than 40 kitchens across the UK, we’re expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales!). We've also opened the UK's biggest pastificio (which, in Italian, means pasta factory, but 'pastificio' better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.

Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter.