Team Leader - Legal Advice

Das Group; Bristol; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

An exciting opportunity for a Legal Advice Team Leader at a leading firm to manage a team delivering high-quality legal services. The role combines leadership with a focus on improving the customer journey within Legal Advice, requiring a strong background in Employment Law or Landlord & Tenant Law. With options for flexible hybrid working and an attractive benefits package, this position is ideal for candidates committed to making a positive difference in legal service delivery.

Benefits

27 days holiday (options to buy more)

Private medical insurance

Pension scheme

Income and legal protection

Salary sacrifice benefits

Employee discounts

Access to social activities

Qualifications

• Strong background in Employment Law and/or Landlord & Tenant Law is essential.
• Some people management experience required.
• Proven ability to improve customer experiences and drive change.

Responsibilities

• Manage and lead a team of Legal Advisors, ensuring high levels of customer service.
• Identify patterns in customer feedback to improve processes and services.
• Stay updated on regulatory changes affecting the service.

Skills

Customer-focused

Highly organised

Excellent communication skills

Empathy

Education

Fully qualified Solicitor or equivalent

Job description

These are exciting times at ARAG as we are experiencing positive business change and sustained growth across our Legal teams. We now have a new Legal Advice Team Leader opportunity available.

This is a Senior Associate-level role.

In this position, you will be responsible for the day-to-day management and leadership of a team within our ARAG Legal Advice service, providing a professional service to both our commercial and personal customers.

You will lead and motivate your team of Legal Advisors (up to 10 direct reports), ensuring high levels of customer service via telephone and digital channels, and guiding them to deliver a competitive and productive Legal Advice service focused on excellent customer outcomes.

Key responsibilities include:

1. Developing and motivating your team through effective 1:1s and coaching sessions.
2. Identifying patterns in customer frustrations or hopes to improve processes, tools, or products.
3. Supporting quality claims referrals and ensuring team training on relevant policies.
4. Seeking continuous improvement in the customer journey and services.
5. Prioritising and escalating customer feedback and requests to the wider business.
6. Staying updated on regulatory changes and legal updates relevant to the service.

This is a hybrid role, ideally requiring 3 days per week in the office. You can work full-time or part-time (minimum 4 days or equivalent hours), with some time spent at our offices in Bristol City Centre and Bedwas, South Wales.

We seek candidates with a strong background in Employment Law and/or Landlord & Tenant Law (essential), and some people management experience. Ideally, you will be a fully qualified Solicitor (or equivalent) with knowledge of improving customer experience, capable of driving change. You should be customer-focused, highly organised, and possess excellent communication skills. The ability to proactively identify complex issues and offer solutions, while following correct processes, is essential. You must also be able to present legal advice clearly, empathetically, and accurately.

Due to the nature of our Legal Advice roles, high levels of empathy and rapport-building skills with colleagues, stakeholders, and customers are crucial.

About us: We are passionate about our work. Our team encourages independent thinking and ownership. We aim to make high-quality legal solutions accessible and affordable. We promote flexible working and work-life balance, offering a generous benefits package including 27 days holiday (with options to buy more), private medical insurance, pension scheme, income and legal protection, salary sacrifice benefits, employee discounts, and access to social activities.

If you believe you are a good fit and have relevant transferable experience, please apply, even if you do not meet every listed criterion.