Team Leader (Learn to Swim) - Altrincham, Greater Manchester

We Are Swim; Trafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading swim education provider in Trafford is seeking a Team Leader to support daily operations and enhance customer experiences. In this role, you will supervise staff, maintain high standards of safety and service, and engage with the local community. Ideal candidates have strong supervisory and customer service skills with a passion for delivering premium experiences. This position offers opportunities for career progression and various benefits including discounts and professional development.

Benefits

Competitive salary

Birthday off

Instant earned wage access

Fully funded training

Discounts on lessons for family and friends

Recognition and rewards

Professional development opportunities

Qualifications

• Experience supervising a team in a customer-facing environment.
• Confident communicator both in-person and over the phone.
• Passion for delivering premium experiences and building community connections.

Responsibilities

• Supervise daily operations to ensure a safe and enjoyable environment.
• Motivate and support the team to deliver a premium experience.
• Maintain operational and safety standards.
• Collaborate with community to increase engagement and memberships.

Skills

Customer service skills

Supervisory skills

Communication skills

Sales experience

Education

Swimming Teacher qualification

Pool Plant Operator qualification

Job description

As Team Leader at swim@, you'll be a support to the Business Manager of your venue to deliver an exceptional customer experience every day. You'll support the operations and safety of all lesson delivery, ensuring everything runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your Business Manager, this entry into management role can kickstart your leisure career, you'll create a welcoming, efficient, and energetic environment that families love returning to.

What You'll Do

• When on shift, supervise the daily operations of your swim@ venue, ensuring a safe, clean, and enjoyable environment for all customers.
• Motivate and support the team including Teachers and Operations Assistants, to deliver a premium experience every day.
• Maintain the highest operational and safety standards.
• Take some accountabilities related to safety, cleanliness and customer service.
• Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
• Retaining existing customers through high standards, quality lessons and customer service.
• Respond to customer feedback to continuously improve service quality.
• Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

Key Requirements

• Energetic, people‑first individual who thrives in a fast‑paced, customer‑focused environment.
• Experience supervising a team, ideally in a leisure, hospitality, or customer‑facing environment.
• Experience working in facilities, ideally leisure or pool operations.
• Confident communicator, both in‑person and over the phone, with strong customer service skills.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3‑week rota (including some evenings/weekends).
• Sales experience, ideally in a customer‑service environment.

Desirable

• Good supervisory skills, able to communicate to, motivate, and inspire others.
• Knowledge of health & safety and safeguarding principles and policies.
• Pool Plant Operator qualification desirable (training provided if not yet held).
• Swimming Teacher qualification (training provided if not yet held).

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK's leading premium learn‑to‑swim brand.

Every child deserves the chance to learn to swim and love it. Operating in school and university pools nationwide, we deliver best‑in‑class lessons for children aged 3‑11, helping to keep community pools open and thriving. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

Benefits

• Competitive salary
• Your birthday off, on us.
• Instant earned wage access, save as you earn and discount vouchers
• Fully funded training and ongoing professional development.
• Bright, positive working environment
• Discounts on lessons for family and friends.
• Recognition, rewards, and regular team events.
• Career progression opportunities from venue management to leadership, regional and central opportunities.